Matthew Sarabia

Operational Management:

• Completed thorough opening, closing, and shift change functions daily
• Enforced rules and maintained health code standards

Leadership Advancement:

• Commenced as crew member, advanced to manager within first year
• Demonstrated dedication and competence

Team Supervision:

• Directed staff in daily assignments for maximum productivity
• Effectively trained and supervised a team

Conflict Resolution:

• Actively resolve guest complaints and conflicts professionally

Customer Service:

• Provided exceptional customer service, handling guest complaints effectively
• Established and maintained good guest relations, fostering loyalty

Communication and Collaboration:

• Facilitated communication between guests, servers, cooks, and managers
• Collaborated seamlessly with a professional team for efficient operations

Employee Oversight:

• Overlooked, trained and managed employees.

Menu Knowledge and Recommendations:

• Demonstrated extensive menu knowledge, including daily specials and wine selections
• Made expert recommendations to enhance guest satisfaction

Professionalism and Cash Handling:

• Upheld high standards of professionalism, etiquette, and customer service
• Handled cash and credit transactions with accuracy, efficiency, and confidentiality