MATTHEW SARACINO
BEL AIR,MD
Summary
Driven Front End Associate with a proven track record at Redner's Fresh Markets, excelling in customer service and front-end performance optimization. Demonstrated ability to enhance store organization and customer engagement, leveraging strong communication skills and product knowledge. Achieved significant improvements in customer satisfaction and store efficiency. Accomplished Front End Associate recognized by customers and management for delivering above and beyond service expectations. Contributes [Number] years of experience in [Area of expertise].
Overview
2
2
years of professional experience
Work History
Front End Associate
Redner's Fresh Markets
2022.08 - Current
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Gathered shopping baskets and carts and relocated to designated areas.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
The Harbour School
11251 Dolfield Blvd Owings Mills, MD 2111706.2022
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Customer Assistance
- Safety and Cleanliness Standards
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Store Organization
- Decision-Making
- Attention to Detail
- Ability to Lift 40 pounds
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Relationship Building
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Store Policies and Procedures
- Customer Needs Assessment
- Product Knowledge
- Flexible Hours
- Inventory and Stocking
- Positive Customer Engagement
- Merchandising and Display
Accomplishments
Took a CDL Course through Cecil College in Cecil County. Started in October of 2023 by going to class 5 days a week from 8 am to 5pm, having to be up at 6 am all week and also for work on Saturdays ( Same for CDL B/Passenger in January which had to be stopped due to a personal issue). Having to change my work schedule due to class and also having to retake the CLP test for the A. Tried the A course since you can drive a tractor trailer. Could not finish A class so tried for a B license with a passenger endorsement which was the license I needed. Finally got the CLP the Saturday after Thanksgiving. Did an evening class for the CDL from March to April which worked out better due to being able to work in the morning, coming home to relax, then getting on the road to go to class from 5 pm to 9 pm. Finally, passed all the tests and got my license after 6 months of hard work.
Timeline
Front End Associate
Redner's Fresh Markets
2022.08 - Current
High School Diploma -
The Harbour School
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