Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Saur

Port Saint Lucie,FL

Summary

Dedicated and passionate hospitality professional with 20 years of experience. Passionate about applying excellent organization and communication skills to manage and lead teams. Enthusiastic and eager to contribute to team success through hard work, attention to detail and love for this industry. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

General Manager

Lessing's Hospitality Group
08.2022 - 01.2025
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Vice President

Kyle G Restaurants
05.2020 - 05.2022
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Hired and managed over 300 employees to maximize productivity while training staff on best practices and protocols.
  • Led operational team in creation, roll out and management of new product lines.
  • Interviewed, supervised and motivated staff members to achieve optimal productivity.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Increased company growth through collaboration with sales and marketing departments.

Managing Partner/Manager on Duty

Kyle G Restaurants
09.2019 - 05.2020
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Server

Kyle G Restaurants
08.2018 - 09.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server

Blooming Brands ( Carrabbas )
08.2015 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Turning Stone Resort And Casino
08.2014 - 06.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Neumann University
Aston Mills, PA

Skills

  • Effective Communicator and Public Speaker
  • Custom Service
  • Employee Motivation and Performance
  • Integrity and Transparency
  • Performance Monitoring
  • Change and Growth Management
  • Leadership and People Development
  • Staff Training
  • Coaching and Mentoring
  • Guest Relations

Timeline

General Manager

Lessing's Hospitality Group
08.2022 - 01.2025

Vice President

Kyle G Restaurants
05.2020 - 05.2022

Managing Partner/Manager on Duty

Kyle G Restaurants
09.2019 - 05.2020

Server

Kyle G Restaurants
08.2018 - 09.2019

Server

Blooming Brands ( Carrabbas )
08.2015 - 08.2018

Server

Turning Stone Resort And Casino
08.2014 - 06.2015

High School Diploma -

Neumann University

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Matthew Saur