Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Sawyer

Austin,TX

Summary

Working in various leadership positions and areas of industry and customer service. I have been able to adapt and learn from each role and company. Keeping an open mind to new procedures, new responsibilities, and roles. This makes me a good candidate for a role with room to grow within a company or business. Being accountable and learning from experience is important to growing in any and every role. Sometimes learning the hard way is the best way!

Overview

10
10
years of professional experience

Work History

Lead Technician

Diversified
11.2017 - Current
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.

AV Technician

Americom
10.2016 - 09.2017
  • Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
  • Collaborated with event production teams to ensure seamless integration of audiovisual elements into overall event design.
  • Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.

Installer III

SolarCity
08.2014 - 10.2016
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Continuously updated technical knowledge through professional development opportunities, ensuring expertise in the latest industry trends and technologies.

Shipment Supervisor

Vizion Logistics
05.2015 - 07.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Obtained order forms and verified orders were accurate.
  • Obtained proper federal export documentation.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Shipment Supervisor

Vizion Logistics
05.2014 - 07.2014
  • Reduced shipping errors by closely monitoring inventory and conducting regular audits.
  • Developed strong relationships with vendors and suppliers, maintaining open communication for smooth operations.
  • Ensured compliance with all local, state, and federal regulations pertaining to shipments and transportation.
  • Built a positive work environment that encouraged collaboration among team members while emphasizing accountability towards individual responsibilities.

Laborer

Pacific Drywall
01.2014 - 04.2014
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Learned basic carpentry, painting and plastering.
  • Performed general housekeeping and cleaning tasks.

Education

No Degree - General Studies

Consumnes River College
Sacramento, CA

High School Diploma -

Lodi High School
Lodi, CA
2009

Skills

  • Team Leadership
  • Customer Service
  • Problem Solving
  • Project Management
  • Commercial Construction Experience
  • Inventory Oversight
  • Repair Services
  • Work Planning and Prioritization
  • System Testing
  • Technical Troubleshooting
  • Quality Control

Accomplishments

  • Controlled a Multi-million dollar operation by leading a team of 12 technicians to set up and complete the production of the F5 Tower.
  • Resolved product issue through consumer testing.

Timeline

Lead Technician

Diversified
11.2017 - Current

AV Technician

Americom
10.2016 - 09.2017

Shipment Supervisor

Vizion Logistics
05.2015 - 07.2015

Installer III

SolarCity
08.2014 - 10.2016

Shipment Supervisor

Vizion Logistics
05.2014 - 07.2014

Laborer

Pacific Drywall
01.2014 - 04.2014

No Degree - General Studies

Consumnes River College

High School Diploma -

Lodi High School

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Matthew Sawyer