Summary

Overview

Work History

Education

Skills

Timeline

Matthew Scaramuzzo

Naples,FL

Summary

Versatile golf industry professional with comprehensive management expertise across assistant professional roles and retail golf store operations. Highly skilled in managing merchandise product cycles of hard goods, soft goods, club repair, and conducting golf clinics, programs, and activities. Currently executing daily private golf club operations, tournament management, and player development programs. Focused on advancing the business of golf and delivering high-level operational leadership as a Class A PGA Member.

Overview

years of professional experience

Work History

Assistant Golf Professional

The Golf Club at Fiddlers Creek

Naples, FL

10.2024 - Current

Assisted in daily operations of golf pro shop, ensuring high-quality customer service.
Organized and coordinated golf tournaments, enhancing member engagement and participation.
Provided instruction and support to junior staff during training sessions.
Developed promotional materials for events, boosting attendance and visibility.
pace of play, schedule, marahls, red white yellow usga handicaps GHIN
Storage locker room facility lessons clinics practice facility rental sets ship sticks tee sheet
OPERATIONS FULL - programs and tasks

Area Manager

PGA Tour Superstore

Naples, Florida

10.2018 - 09.2024

Store Operations & Financial Performance: Spearheaded daily operations and execution strategies for a high-volume, 40,000-square-foot facility, consistently meeting and exceeding annual sales plans ranging from $12M to $15M.
Logistics & Warehouse Management: Directed all receiving, logistics, proof of deliveries, and workflow processes; managed a high-volume warehouse processing 100+ cartons per day, maintaining zero open POs, managing Special Purchase Orders (SPOs), executing Return to Vendors (RTVs), store to store transfers, tracking open tub reports, and achieving a 100% fulfillment rate on e-commerce sales.
Inventory Control & Audit Excellence: Managed labor budgets and shrink goals; executed rigorous cycle counts, time stamps, negative-on-hand tracking, and loss-prevention analysis to achieve a near-perfect less than 1% inventory variance during official store audits.
New Store Openings & Visual Merchandising: Served on the SET Team for full store remodels and new store openings; executed floor plans, vendor compliance standards, product launches, and signage to ensure a 40,000 sq. ft. facility was 100% soft- and grand-opening ready.
Merchandising & Sales Event Flexibility: Maintained total flexibility in floor presentation across both hard goods and soft goods; strictly enforced standard SOPs for high-volume sales events, inventory rotations, and promotional apparel signage. Leveraged SPS commerce software reporting to track real-time sales trends and margins for merchandising optimization and sales growth.
High-End Studio & Fitting Expertise: Managed the technical fitting studios, leveraging TrackMan technology and SAM PuttLab to deliver professional club and ball fittings; maintained advanced product knowledge to drive special orders and technical hardware sales.
Technical Club Repair: Conducted hands-on technical club services, including regripping, reshafting, and adjusting loft/lie specifications to precise player requirements.
Talent Management & Accountability: Led all front-end customer relations, safety protocols, and SOP compliance. Managed hiring, terminations, and employee engagement, utilizing performance improvement plans (PIPs), coaching check-ins, and individual development plans to build a high-performance culture.
Community & Vendor Engagement: Developed strong local business and vendor relationships; hosted and organized local First Tee programs to drive community engagement and grow the game.
Cash & Compliance Operations: Enforced total compliance with daily company policies, including store walks, facility cleanliness, daily cash deposits, safe counts, change orders, and strict OSHA safety audits.

Correction Officer

Westchester County Department of Correction

Valhalla, NY

07.2016 - 07.2018

Safety & Facility Security: Maintained the strict safety, security, and operational order of a high-security facility, ensuring a secure environment for staff, visitors, and detainees.
Operational Scheduling & Supervision: Supervised, coordinated, and scheduled the daily activities, facility movements, and housing unit routines for detainees.
Compliance & Inspections: Conducted rigorous, daily facility inspections to ensure absolute compliance with departmental policies, health codes, and state regulatory standards.
Incident Reporting & Documentation: Authored and maintained detailed, accurate logs and comprehensive incident reports regarding daily activities and security compliance.
Conflict Resolution & Crisis Management: Applied proactive communication and de-escalation techniques to manage high-stress situations, resolve conflicts, and enforce safety protocols.

Client Advisor

Germain BMW of Naples

Naples, FL

02.2014 - 07.2015

Luxury Relationship Management: Managed, maintained, and actively recruited a high-net-worth client base, building long-term brand loyalty and strong community relationships.
Consultative Client Relations: Conducted thorough needs-based assessments with clients to understand individual desires, ensuring an elevated, highly personalized guest experience.
Product Presentation & Demonstration: Maintained comprehensive, up-to-date knowledge of cutting-edge automotive technologies; delivered expert product demonstrations to build complete client confidence and satisfaction.
Transaction & Trade-In Management: Facilitated the full sales lifecycle, including vehicle trade-in evaluations, test drives, and coordination with the finance department for lease and purchase agreements.
Sales Volume & Goal Achievement: Consistently met and exceeded individual and dealership monthly sales quotas, growth targets, and performance metrics.

Production Specialist

IBM (International Business Machines)

Poughkeepsie, NY

01.2004 - 01.2013

Global Quality Control & Allocation: Managed commodity quality control and international logistics communications for the strategic distribution of high-end logic components across global supply chains.
Procurement & Inventory Planning: Established comprehensive procurement plans and coordinated with international vendors to align component acquisition with fabrication and fulfillment ramp metrics; maintained strict inventory guidelines to minimize shrinkage.
Technical Software & Systems Support: Provided expert technical support for advanced manufacturing and enterprise supply chain software, including SAP, MFS Host, MFS Client, GEM, VM4, QMX, and MX systems.
Audit Compliance & Data Analytics: Monitored and analyzed complex reporting streams—including aging, stagnant, defect, open transfer, and negative count data—to maintain highly accurate Work-in-Progress (WIP) logs and ensure absolute compliance with rotational inventory audits.
Cross-Functional Continuous Improvement: Implemented Kaizen strategies and Poka-Yoke (mistake-proofing) methodologies across manufacturing teams to innovate strategic initiatives, evaluate practice versus procedure, and drastically reduce cycle times.
Defect Analysis & Root-Cause Remediation: Tracked manufacturing and logistical defects, generating detailed analysis reports to identify repetitive failures, trace root-cause sources, and execute immediate corrective actions with suppliers and engineering teams.

Production Supervisor

Manpower Agency, IBM (International Business Machines)