Matthew Schanski
Rockford
Summary
Enterprise Account Manager with 10+ years of experience owning high-volume freight operations and managing enterprise-level customer relationships within the 3PL industry. Proven track record of overseeing $50M+ in freight spend, influencing $1M+ in cost savings, and acting as the primary point of contact for complex, fast-paced accounts. Skilled in customer communication, escalation management, SOP development, and cross-functional leadership to drive service excellence and long-term account growth.
Overview
10
10
years of professional experience
Work History
Logistics Specialist Lead
Uber Freight
09.2021 - Current
- Serve as primary point of contact for 2 enterprise accounts representing ~$50M in annual freight spend, owning day-to-day customer relationships and overall account performance
- Led and developed team of 4 account support specialists, delegated workload, coached performance, ensured alignment with customer expectations
- Lead all customer communication, including proactive updates, service issue resolution, and escalation management in high-pressure situations
- Influence $1M+ in freight cost savings (2025) through carrier optimization, routing strategy, and continuous process improvements
- Oversaw and developed network of ~90 carriers, ensured capacity and service reliability to meet customer expectations
- Partner cross-functionally with operations, vendors, and internal stakeholders to ensure consistent execution and on-time delivery performance
- Create and refine operational processes and workflows to improve efficiency and support account scalability
- Coordinate expedited and recovery shipments to prevent production disruptions and maintain customer trust
- Analyzed shipment and cost data to identify trends and support strategic account decisions
Freight Brokerage (LMSL Team)
Transplace
07.2016 - 09.2021
- Coordinated high-volume freight operations for enterprise accounts, including Glanbia Foods and Sun Chemical, enhancing stakeholder collaboration
- Liaised between customers, vendors, and carriers to ensure effective communication and execution of freight operations
- Tracked shipments end-to-end and proactively resolved service issues, ensuring consistent delivery performance
- Built and maintained carrier relationships to support dedicated lanes and improve service consistency
- Ensured accurate documentation and compliance for all freight movements
Education
Bachelor of Science - Biopsychology, Cognition and Neuroscience
University of Michigan
Ann Arbor, MIBachelor of Science - Elementary Education & K-12 Mathematics
Western Michigan University
Kalamazoo, MISkills
- High-Volume Logistics Operations
- Carrier & Network Management
- SOP Creation & Process Improvement
- Data Analysis (Excel, SAP, TMS)
- Customer Relationship Management
- Strategic Account Development
- Escalation Management
- Cross-Functional Coordination
- Team Leadership & Collaboration
- Enterprise Account Ownership
References
Available upon request
Personal Information
Title: Enterprise Account Manager
Timeline
Logistics Specialist Lead
Uber Freight
09.2021 - Current
Freight Brokerage (LMSL Team)
Transplace
07.2016 - 09.2021
Bachelor of Science - Biopsychology, Cognition and Neuroscience
University of Michigan
Bachelor of Science - Elementary Education & K-12 Mathematics
Western Michigan University