Matthew Schetman
Newtown Square,PA
Summary
Highly experienced worker known own for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2026
2026
years of professional experience
Work History
Deck Cadet
Training Ship Empire State VII
Bronx, NY
08.2024 - Current
- Live aboard the TS Empire State VII
- 18 hours a week of deck work
- Complete inspections
- Ballast operations
- Lead ship works
Vehicle Readiness Specialist
Tesla Motors
Mount Kisco, NY
11.2023 - 02.2024
- Primarily assisted the role of Operation Advisor and Delivery Experience Specialist.
- Helped customers with filling out their delivery paperwork.
- Showed customers around their new vehicles as well as answering any questions they have about their vehicle or Tesla service.
- Staged vehicles for delivery.
- Managed the lot to ensure easy access to customer vehicles based on their set delivery time.
- Assisted in developing strategies to increase customer satisfaction levels.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Maintained positive working relationship with fellow staff.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Vehicle Movement Specialist
Tesla Motors
West Chester, PA
05.2022 - 11.2023
- Ensured all loaner/ fleet vehicles were up to date with state inspection, and require maintenance.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Implemented quality control objectives to resolve issues, optimize product reliability and reduce costs.
- Managed vehicle movement
- Assigned loaner vehicles to customers that qualified for them.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Performed visual and dimensional inspections on manufactured parts.
- Received vehicle deliveries
- Detailing customer and loaner vehicles
- Prioritized and organized tasks to efficiently accomplish service goals.
- Cross trained in other rolls to be able to assist as needed
Lead Detailer
Paradise Transit
West Chester, PA
09.2017 - 05.2023
- Ensured quality of work was up to high standards, and inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Crew Lead/Sales Associate
Vineyard Vines
King of Prussia, PA
08.2021 - 05.2022
- Organized displays to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Safety Boat Operator
Mamaroneck Frostbiting Association
Mamaroneck, NY
10.2018 - 02.2020
- Ensured the safety of sailors in the winter sailing league.
Dayworker
Training Ship Empire State VII
Bronx, NY
- Operate and maintain a variety of equipment including hand and power tools
- Routine inspections
- Lead work parties
- Watchstanding
- Line handling
- Anchoring operations
- Fire fighting
- Radio communication
Education
High School Diploma -
West Chester Bayard Rustin High School
West Chester, PA05.2016
Some College (No Degree) - Marine Transportation
SUNY Maritime College
The Bronx, NYSkills
- Line Handling
- Crane Operations
- Radio Communications
- Watchstanding
- Critical Thinking
- Strong Interpersonal Communication
- Time Management
- Complex Problem-Solving
- Teamwork and Collaboration
- Experience in Leadership
- Computer Skills
- Organizational Skills
- Reliable & Trustworthy
- Friendly, Positive Attitude
Languages
English
Native/ Bilingual
German
Limited
Spanish
Limited
Timeline
Deck Cadet
Training Ship Empire State VII
08.2024 - Current
Vehicle Readiness Specialist
Tesla Motors
11.2023 - 02.2024
Vehicle Movement Specialist
Tesla Motors
05.2022 - 11.2023
Crew Lead/Sales Associate
Vineyard Vines
08.2021 - 05.2022
Safety Boat Operator
Mamaroneck Frostbiting Association
10.2018 - 02.2020
Lead Detailer
Paradise Transit
09.2017 - 05.2023
High School Diploma -
West Chester Bayard Rustin High School
Some College (No Degree) - Marine Transportation
SUNY Maritime College
Dayworker
Training Ship Empire State VII
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