Matthew Schloss
Royal Oak
Summary
Matthew Schloss is an experienced professional, who has worked in the technology and marketing landscape for the past 12 years. His experience has been primarily with Fortune 500 companies in the automotive, banking and retail industries. Matthew takes pride in his ability to manage clients and stakeholders, bridging the gap between their needs and solutions, while guiding his clients through the development and implementation of new programs, products and processes.
Matthew has supported numerous large scale projects including:
- Redesign and implementation of L.L.Bean core marketing email program, as well as the adoption and development of their customer data platform
- Implementation of loyalty programs for clients such as Sony, PacSun, J.Crew, Kiehl's and Lancome
- Implementation of a global asset finance software for Ally Bank
- Implementation of global website tagging and reporting for Ford and Lincoln
- Development of websites, online advertising and marketing emails for General Motors
Matthew is now looking to leverage his past experience and pivot into a client facing account management or sales role.
Overview
12
12
years of professional experience
Work History
Sr. Business Analyst
L.L. Bean
11.2022 - Current
- Supported the redesign of core marketing email program
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Created detailed user stories for enhancements, leading to improved functionality and user satisfaction.
- Worked with product owner to manage backlog, ensuring proper grooming and prioritization
- Supported vendor assessments and RFP process
Business Systems Analyst
Merkle Inc
08.2020 - 09.2022
- Worked with numerous clients to launch new loyalty and reward programs through in-house SaaS platform
- Managed multiple clients through enterprise level implementations and migrations
- Led discoveries with clients to gather business requirements for each program
- Worked with architects and developers to find the most efficient solutions to client requests
- Supported testing through API and feed integrations
- Facilitated the training of clients in the loyalty and promotions SaaS platforms
- Responsible for system configurations to meet each client’s program requirements
Business Analyst, Ally Financial
Blue Chip Talent(contract)
02.2017 - 08.2020
- Tested large scale business processes, including integrations with numerous systems
- Worked closely with business and development teams to triage defects
- Managed supplier connectivity to new software, working with network and security teams
- Created training material to assist in the global adoption of HP Alfa software
- Documented business processes and workflows to match new applications
- Provided research and investigation into escalated customer inquiries for various business processes
- Supported on-site support to offshore call center during deployment
Project Manager, General Motors
Aquent(contract)
06.2015 - 07.2016
- Consulted with agency partners during the implementation of website tagging for GM sites
- Facilitated daily scrum meetings to ensure ongoing movement in projects and the removal of impediments
- Responsible for administering access and permissions to data tools
- Piloted and evaluated multiple marketing tools for site reporting and project tracking
- Worked with Adobe teams over many months to troubleshoot and fix tagging issues within GM sites
Project Manager
Shift Digital
11.2014 - 04.2015
- Managed workflow for the launch of tier 2 and tier 3 websites for Fiat, Audi and Mercedes-Benz
- Coordinated asset deliveries, project schedules and ensuring
- Facilitated meetings with clients regularly, providing project updates and ensuring scope was being met
Digital Project Manager
Team Detroit Inc.
08.2013 - 11.2014
- Supported the rollout and adoption of enterprise level software through training and documentation
- Managed the implementation of website tagging across all global Ford and Lincoln websites
- Supported vendor assessments and RFP process for social listening and activation tools
- Managed project communications with partners such Ford Direct, Adobe and Facebook
- Facilitated weekly check-ins and status reports with global clients and agencies
Jr. Project Manager
MRM Worldwide
08.2012 - 08.2013
- Oversaw the development of multiple projects for direct mail, website, online advertising and email programs for brands such a Chevrolet, Buick, GMC and Cadillac
- Met with clients to for project kick-offs, defining project scope and timelines and review of status reports
- Coordinated production activities with project team, ensuring scope was being met
- Worked with creative, development and data teams to ensure on time delivery of assets
Education
Bachelor of Arts - Advertising
Michigan State University
East Lansing, MI05.2011
Skills
- Stakeholder management
- Project management
- Teamwork and collaboration
- Relationship building and management
- Process analysis
- Research & investigation
- Product roadmapping
- Story creation
- Requirement gathering
- Problem solving
- Test execution
Timeline
Sr. Business Analyst
L.L. Bean
11.2022 - Current
Business Systems Analyst
Merkle Inc
08.2020 - 09.2022
Business Analyst, Ally Financial
Blue Chip Talent(contract)
02.2017 - 08.2020
Project Manager, General Motors
Aquent(contract)
06.2015 - 07.2016
Project Manager
Shift Digital
11.2014 - 04.2015
Digital Project Manager
Team Detroit Inc.
08.2013 - 11.2014
Jr. Project Manager
MRM Worldwide
08.2012 - 08.2013
Bachelor of Arts - Advertising
Michigan State University