Matthew Schmidt
Pflugerville
Summary
Dedicated professional with experience in customer service and auditing. Skilled in critical thinking and data entry, ensuring compliance with regulations while enhancing operational efficiency and customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Mail Room Assistant
Austin College
09.2023 - 05.2026
- Sorted and distributed incoming mail efficiently to ensure timely delivery across campus.
- Operated mail processing equipment, maintaining accuracy in handling various types of correspondence.
- Assisted in managing outgoing shipments, coordinating with carriers for prompt dispatch and tracking.
- Implemented improved filing system for archived documents, enhancing retrieval times and organization.
- Monitored inventory of supplies and materials, ensuring availability for daily operations without interruption.
- Trained new staff on mailroom procedures and safety protocols, fostering a collaborative work environment.
Meter Auditor
MeterScout
07.2023 - 05.2026
- Led audits ensuring compliance with regulatory standards and internal policies.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Customer Service Advocate
Target
11.2021 - 04.2022
- Assisted customers in resolving inquiries and issues, enhancing overall satisfaction.
- Utilized POS systems to process transactions accurately and efficiently.
- Educated customers on promotions and product offerings to drive sales.
- Collaborated with team members to streamline service processes and improve workflow.
- Addressed customer feedback to identify areas for service improvement.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Education
Associate of Science - Religious Studies, Psychology, History
Austin College
Sherman, TX02-2027
Skills
- Critical Thinking
- Customer Service
- Data Entry
- Active Listening
- Workplace safety
- Shipping and receiving
- Postal regulations
- Filing systems
- Deadline oriented
- Confidentiality
Timeline
Mail Room Assistant
Austin College
09.2023 - 05.2026
Meter Auditor
MeterScout
07.2023 - 05.2026
Customer Service Advocate
Target
11.2021 - 04.2022
Associate of Science - Religious Studies, Psychology, History
Austin College