Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Schneller

Melbourne

Summary

Dynamic manager with extensive experience at Publix, excelling in team leadership and customer service. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in staff training and development, fostering a positive work environment while driving performance improvements. Committed to delivering exceptional service and achieving business goals.

Overview

24
24
years of professional experience

Work History

Manager

Wawa
08.2023 - Current
  • Supervised daily operations to ensure efficient service and product availability.
  • Trained team members on customer service standards and operational procedures.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Coordinated scheduling and staffing to meet peak business demands effectively.
  • Monitored workflow processes to identify areas for improvement.
  • Conducted regular performance evaluations to enhance team development.
  • Implemented quality control measures to maintain service standards.

Uber Driver

Uber
12.2001 - 08.2023
  • Ensured passenger safety through adherence to traffic regulations and company policies.
  • Maintained high customer satisfaction ratings by providing friendly and efficient service.
  • Navigated efficiently using GPS technology to optimize routes and reduce wait times.
  • Completed thorough vehicle inspections to ensure roadworthiness and compliance with safety standards.
  • Implemented feedback mechanisms to improve rider experience based on passenger surveys and reviews.

Assistant Deli Manager

Publix
08.2010 - 09.2020
  • Supervised daily operations of deli department, ensuring compliance with food safety standards.
  • Trained and mentored staff on providing a positive and efficient customer experience
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Collaborated with vendors to secure quality products for deli offerings and ensured available product for sales promotions
  • Developed promotional displays to enhance product visibility and drive sales growth.
  • Monitored the preperation and presentation of deli items
  • Conducted regular quality checks on food items to maintain freshness and presentation standards.
  • Managed expenses, analyzed sales figures and contributed to the profitability of the deli department
  • Reviewed Mystery shops while coaching associates on providing premier customer service
  • Resolved any customer complaints and addressed any issues that arise within the deli department

Front End Manager

Albertsons
01.2003 - 01.2010
  • Led front-end team to enhance customer service and operational efficiency.
  • Implemented training programs for staff, improving product knowledge and service delivery.
  • Coordinated cross-departmental initiatives to align goals and improve overall store performance.
  • Developed performance metrics to evaluate team productivity and service quality.
  • Analyzed customer feedback to drive improvements in front-end operations and staff training.
  • Managed scheduling and resource allocation, ensuring optimal coverage during peak hours.
  • Fostered a positive work environment through effective communication and employee engagement strategies.
  • Reviewed and Evaluated Profit and Loss report to maximize store profitability

Education

High School Diploma -

Boone High School
Orlando, FL
05-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation

Timeline

Manager

Wawa
08.2023 - Current

Assistant Deli Manager

Publix
08.2010 - 09.2020

Front End Manager

Albertsons
01.2003 - 01.2010

Uber Driver

Uber
12.2001 - 08.2023

High School Diploma -

Boone High School

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