Matthew Schoer
TUCSON,AZ
Summary
Skilled Helpdesk Support Engineer successful at using judgment and advanced technical acumen to make positive impact on the user experience. Forward-thinking and resourceful professional with diligent mindset and disciplined approach.
Overview
7
7
years of professional experience
Work History
Helpdesk Support Engineer
Clinisys Solutions
Tucson, A
07.2019 - Current
- Collaborated with outside departments to implement system-wide improvements.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Senior Technical Analyst
OpenText
Tucson, AZ
10.2015 - 07.2019
- Resolved issues with systems, hardware, software and network quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Authored technical requirement documentation to suit business goals and technological limits.
- Started as Technical Analyst and earned Senior title within two years.
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05.2009
Skills
- Server Deployment
- Technical Support
- System Configuration
- User Experience
- Replace Components
- Technical Analysis
- Microsoft Active Directory
- Debugging Skills
- VMware vCenter
- Troubleshooting Skills
- Hardware and Software Installation
Timeline
Helpdesk Support Engineer
Clinisys Solutions
07.2019 - Current
Senior Technical Analyst
OpenText
10.2015 - 07.2019
High School Diploma -
Pueblo High Magnet School
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