Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Schroeder

Davenport,IA

Summary

Dynamic retail professional with a proven track record at Walmart, excelling in customer engagement and inventory management. Recognized for reliability and a positive demeanor, I effectively assisted in training new associates and enhanced store presentation, ensuring a welcoming environment. Skilled in product knowledge and time management, I consistently improved customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Retail Associate

Walmart
10.2023 - 06.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment.
  • Trained new associates on operational procedures and customer interaction techniques.
  • Monitored store cleanliness and organization, ensuring compliance with company standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory levels for frozen food products, ensuring stock availability and product rotation.
  • Trained new team members on safety protocols and operational procedures related to frozen food handling.
  • Monitored temperature controls to ensure compliance with health regulations for frozen food storage.
  • Maximized shelf space utilization by applying appropriate planograms designed according to promotional activities or new product launches.

Drop Room Operator

Kraft Heinz
08.2017 - 05.2019
  • Operated production machinery to ensure efficient processing of food products.
  • Monitored equipment performance, identifying and troubleshooting issues promptly.
  • Maintained cleanliness and organization of work area to comply with safety standards.
  • Collaborated with team members to streamline operations and enhance workflow efficiency.
  • Documented production data accurately for reporting purposes and process improvement initiatives.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Merchandising Associate/Customer Service Representative

Goodwill Store
03.2017 - 06.2017
  • Assisted in organizing merchandise displays to enhance visual appeal and optimize customer experience.
  • Collaborated with team members to maintain inventory accuracy and streamline restocking processes.
  • Conducted pricing updates and ensured compliance with promotional signage standards throughout the store.
  • Engaged customers by providing product information and support, fostering a welcoming shopping environment.
  • Monitored merchandise for quality, removing damaged items to uphold store presentation standards.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.

Education

Rickards High School
Tallahassee, FL

Skills

  • Customer engagement
  • Positive and engaging demeanor
  • Reliability and punctuality
  • Store maintenance
  • Approachability
  • Product knowledge expertise
  • Time management
  • Teamwork

Timeline

Retail Associate

Walmart
10.2023 - 06.2025

Drop Room Operator

Kraft Heinz
08.2017 - 05.2019

Merchandising Associate/Customer Service Representative

Goodwill Store
03.2017 - 06.2017

Rickards High School

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Matthew Schroeder