Results-driven manager with a proven track record in operational efficiency, team leadership, and strategic planning. Expertise in project management and performance evaluation to drive productivity and enhance organizational performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
Midwest Surplus Liquidators
Indianapolis, Indiana
02.2023 - Current
Streamlined daily operations to enhance workflow efficiency and boost team productivity.
Developed strategic plans that aligned with company objectives.
Delegated tasks to staff while establishing clear priorities and goals.
Produced accurate reports on project activities in a timely manner.
Evaluated individual and team performance to identify improvement opportunities.
Manager, Operations Planning Analysis
Go TRG
Indianapolis, Indiana
11.2019 - 01.2023
Led initiatives in operational planning to enhance departmental efficiency.
Evaluated operations processes by monitoring key performance metrics.
Implemented comprehensive quality assurance standards across operations.
Designed and applied process improvements for cost reduction and improved customer service.
Facilitated new employee training sessions focusing on company policies and procedures.
Created staff schedules and assigned roles based on operational needs.
Directed team efforts by delegating tasks and outlining goals effectively.
Center Manager
FedEx Office
Indianapolis, Indiana
12.2007 - 01.2019
Coordinated daily operations to ensure center functionality and efficiency.
Managed staff schedules, delegating tasks to optimize workflow.
Implemented training programs to elevate staff skills and performance standards.
Oversaw inventory management, ensuring adequate supplies for seamless operations.
Executed comprehensive management of center operations, including staffing, budgeting, and customer service.
Recruited and oriented new employees through effective interview processes.
Engaged in networking events to build relationships with corporate representatives and other centers.
Maintained a clean, safe facility to enhance productivity and professional image.
Store Manager
Bed Bath & Beyond
Indianapolis / Avon , IN
01.1998 - 11.2007
Managed daily store operations, ensuring compliance with company policies.
Trained and supervised team members to elevate customer service skills.
Organized inventory management and efficiently restocked merchandise.
Implemented visual merchandising standards to enhance store presentation.
Resolved customer inquiries and complaints using effective communication strategies.
Analyzed sales trends to optimize product placement and inventory levels.
Conducted regular staff meetings to communicate updates and establish goals.
Performed cash handling, balanced sales, and made bank deposits during opening and closing procedures.
Education
Some College (No Degree) - Liberal Arts And Sciences
IU Indianapolis
Indianapolis, IN
Skills
Project management
Operational planning
Team leadership
Performance evaluation
Quality assurance
Customer relationship management
Certification
Previous certification forklift driver
Previous Red Cross CPR Certification
References
References available upon request.
Timeline
Manager
Midwest Surplus Liquidators
02.2023 - Current
Manager, Operations Planning Analysis
Go TRG
11.2019 - 01.2023
Center Manager
FedEx Office
12.2007 - 01.2019
Store Manager
Bed Bath & Beyond
01.1998 - 11.2007
Some College (No Degree) - Liberal Arts And Sciences