Matthew Sekkes
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple task with different priorities. Willingness to take on added responsibilities and collaborate to meet team goals.
Overview
16
16
years of professional experience
Work History
Configuration Analyst
HealthNow Administrative Services
08.2013 - Current
- Coordinate with clients, brokers, and team members to implement new groups.
- Manipulate eligibility in various formats to be able to load into the claims and eligibility system accurately.
- Assist in the implementation of new group eligibility, ensuring seamless integration with their vendors.
- Coordinate closely with programmers to develop EDI 834 file configuration for new and existing groups.
- Assist Billing & Eligibility reps in our Operations unit.
- Provided timely responses to client and member issues and concerns.
Senior Benefits Installation Coordinator
Amerihealth Administrators
01.2012 - 08.2013
- Developed processes to increase speed and accuracy of group benefit installation.
- Developed training documentation for new hires and performed training.
- Assisted coordinators with processing questions and complex setups.
- Provide management with inventory status and daily reporting.
- Worked with auditing team to resolve coordinator disputes of errors.
Client Service Installation Coordinator
Amerihealth Administrators
09.2009 - 02.2012
- Installed new group medical benefit plans to be used for Customer Service, COBRA, and Claims units
- Made changes to existing benefit plans
- Assist Operations units with benefit questions
Customer Service Representative
Amerihealth Administrators
07.2008 - 09.2009
- Maintained detailed records of member and provider interactions, ensuring proper follow-up and resolution of issues.
- Assisted member and providers with plan related questions and eligibility confirmations.
- Followed strict HIPAA protocol to protect member information.
Education
Bachelor of Arts - Psychology
West Chester University
West Chester, PA2008
Skills
- Configuration Management
- Configuration Auditing
- Test Planning
- Customer Support
- Business process improvement
- Multitasking Abilities
- Client Relations
- Problem-Solving
- Teamwork and Collaboration
- Task Prioritization
Timeline
Configuration Analyst
HealthNow Administrative Services
08.2013 - Current
Senior Benefits Installation Coordinator
Amerihealth Administrators
01.2012 - 08.2013
Client Service Installation Coordinator
Amerihealth Administrators
09.2009 - 02.2012
Customer Service Representative
Amerihealth Administrators
07.2008 - 09.2009
Bachelor of Arts - Psychology
West Chester University