MATTHEW SERNA
Temple,TX
Summary
Adaptable and enterprising General Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
Temple, TX
09.2014 - Current
- 11.6% Sales growth 2021 vs 2020
- Consistently maintain and build bench plan.
- With delegation, development, and supportive management style, strive to create and nurture positive learning environment.
- Set clear expectations and created positive working environment for employees.
General Manager
Jack In The Box
Killeen, TX
04.2007 - 11.2014
- Achieved sales growth from 28k to 40k weekly, while keeping overhead low
- Surpassed budgets set forth by corporate
- Directed operations to not only achieve goals, but to build business to become THE most admired brand.
Education
Associate’s Degree - Business Administration
Temple Junior College
Temple05.2016
Skills
- Training & Development
- Labor and Overhead Cost Estimation
- Investigating Complaints
- Organizing and Executing Major Events
- Budgeting
- Inventory management
- Marketing and advertising
- Performance improvement
- Operations management
- Passion for customer satisfaction
- Recruitment
- Natural leader
- Business operations expertise
Accomplishments
- All American Award Recipient 5 years in a row. (All American signifies the top 25 performers in the company)
- The Jean Garner Red Carpet Ambassador of the Year 2019, awarded by The Temple Chamber of Commerce
- L.I.V.E. Award 2019. The L.I.V.E. Award is presented to to Leaders who Impact the community through Vision and Engagement.
Affiliations
- The Temple Chamber of Commerce
Timeline
Restaurant General Manager
Pizza Hut
09.2014 - Current
General Manager
Jack In The Box
04.2007 - 11.2014
Associate’s Degree - Business Administration
Temple Junior College