Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Matthew Serrano

Matthew Serrano

Minneapolis,MN

Summary

  • Compassionate healthcare professional accustomed to working with physically challenged, bedridden, and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient morale and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
  • Resourceful Virtual Assistant known for high productivity and efficient task completion. Skilled in time management, customer service, and email management, enabling successful project outcomes. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Certified Nursing Assistant

Nursa
Chula Vista, CA
12.2024 - Current
  • Delivered compassionate care across diverse healthcare settings.
  • Monitored vital signs and promptly reported changes to nursing staff.
  • Assisted with daily living activities, prioritizing patient comfort and safety.
  • Maintained precise patient documentation using electronic health record systems.
  • Prepared medical supplies and equipment to support nursing team efficiently.
  • Communicated care plans effectively with patients and families.
  • Followed infection control protocols to ensure patient safety.
  • Responded promptly to call lights and addressed patient needs.

Junior Virtual Assistant (Contractor)

Fiverr
Chula Vista, CA
03.2022 - Current
  • Coordinated project tasks and deadlines for multiple clients, ensuring efficient workflow management.
  • Directed client communications via various digital platforms, enhancing interaction accuracy.
  • Scheduled and facilitated virtual meetings, optimizing appointment coordination.
  • Maintained precise records of client interactions and transactions to ensure data integrity.
  • Assisted in crafting content for social media and marketing materials, boosting online presence.
  • Managed email correspondence to provide seamless administrative support.
  • Welcomed visitors, handled phone calls, and maintained front reception desk with professionalism.
  • Developed Excel spreadsheets for effective record-keeping and reporting.

Guest Service Associate

Rubio's Coastal Grill
Chula Vista, CA
08.2022 - 04.2023
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and dietary preferences to enhance dining experience.
  • Processed customer orders accurately and efficiently using POS system.
  • Collaborated with team members to ensure seamless restaurant operations.
  • Maintained cleanliness and organization of dining area and kitchen supplies.
  • Resolved guest complaints promptly to uphold customer satisfaction standards.
  • Educated customers on daily specials and promotional offerings.
  • Handled cash transactions and balanced register at end of shifts.

Bookstore Student Worker

Southwestern Energy
Chula Vista, CA
08.2022 - 12.2022
  • Assisted customers in selecting books and navigating store layout.
  • Managed inventory by restocking shelves and organizing displays.
  • Operated cash register and processed customer transactions efficiently.
  • Provided recommendations based on customer interests and preferences.
  • Coordinated book signings and special events to enhance customer engagement.
  • Maintained cleanliness and organization of store areas for optimal shopping experience.
  • Collaborated with team members to improve store operations and workflows.
  • Resolved customer inquiries and concerns to ensure satisfaction and loyalty.
  • Greeted customers and provided assistance with their inquiries.
  • Ensured compliance with all applicable laws and regulations.
  • Responded promptly to customer inquiries via email or telephonic communications.

Education

CNA, RNA (Restorative Nursing Assistant), Home Health Aide, And Basic Life Support Program - Psychology

Southwestern College
Chula Vista, CA
05-2025

Post-secondary vocational training - CNA, RNA, CHHA, BLS

San Diego Medical College
Chula Vista, CA
11-2022

Skills

  • Patient care
  • Vital sign monitoring
  • Electronic health records
  • Infection control
  • Customer service
  • Team collaboration
  • Communication skills
  • Customer service
  • Cashier and POC systems

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

Certified Nursing Assistant

Nursa
12.2024 - Current

Guest Service Associate

Rubio's Coastal Grill
08.2022 - 04.2023

Bookstore Student Worker

Southwestern Energy
08.2022 - 12.2022

Junior Virtual Assistant (Contractor)

Fiverr
03.2022 - Current

CNA, RNA (Restorative Nursing Assistant), Home Health Aide, And Basic Life Support Program - Psychology

Southwestern College

Post-secondary vocational training - CNA, RNA, CHHA, BLS

San Diego Medical College

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