Matthew Serrato
San Jose,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
03.2022 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Catering Director
Fogo De Chão Brazillian Steakhouse
09.2020 - 10.2021
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Farmer's Market Vendor
Rainbow Orchards
08.2020 - 09.2021
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Established and maintained relationships with vendors to provide steady supply of products.
- Attracted customers and generated sales using promotional materials.
- Located and targeted potential customers with successful cold-calling techniques.
Cashier
McDonald's
06.2019 - 09.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Business Economics
West Valley College
Saratoga, CA03.2024
Skills
- Wine and Liquor Service
- Food Sales and Promotion
- Coordination
- Menu Memorization
- Pos Operation
Certification
OSHA certified
Food Handler’s Certificate
RBS (Responsible Beverage Service) Certified
Work Experience Education (WEE)
Timeline
Server
Olive Garden Restaurant
03.2022 - Current
Assistant Catering Director
Fogo De Chão Brazillian Steakhouse
09.2020 - 10.2021
Farmer's Market Vendor
Rainbow Orchards
08.2020 - 09.2021
Cashier
McDonald's
06.2019 - 09.2019
Associate of Science - Business Economics
West Valley College