Matthew Setzer
Hallstead,PA
Summary
Dynamic retail professional with a proven track record at Mavis, excelling in customer service and team leadership. Skilled in money handling and staff training, I enhanced store performance through strategic merchandising and effective problem-solving, resulting in increased customer satisfaction and loyalty. Committed to fostering a positive work culture and driving operational efficiency.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Mavis
11.2024 - 03.2025
- Assisted in daily store operations to ensure efficient customer service and inventory management.
- Supported team in achieving sales goals through effective merchandising and promotional displays.
- Handled cash register transactions accurately, maintaining balanced till at end of shifts.
- Trained new employees on store policies, procedures, and customer service standards.
- Monitored stock levels and coordinated with suppliers for timely replenishment of merchandise.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Contributed to team meetings, offering insights for improving store performance and efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Manager'
TJ Tire
01.2003 - 01.2018
- Oversaw daily operations, ensuring efficient workflow and timely service delivery.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock.
- Implemented process improvements, enhancing productivity across service teams.
- Trained and mentored staff, fostering a culture of continuous learning and development.
Education
High School Diploma -
Blue Ridge
New MilfordSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Mavis
11.2024 - 03.2025
Manager'
TJ Tire
01.2003 - 01.2018
High School Diploma -
Blue Ridge