Summary
Overview
Work History
Education
Skills
Additional Information - Achievements
Timeline
Generic

Matthew Seyberth

Cincinnati,OH

Summary

Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 2+ years of experience in workforce assessment.

Overview

13
13
years of professional experience

Work History

Workforce Analyst

Goldman Sachs (FKA Greensky)
06.2022 - 09.2024
  • Utilize a cloud-native platform to efficiently handle daily reporting tasks
  • Perform comprehensive data analysis to detect abnormalities and effectively communicate findings to leadership team
  • Maintain consistent and thorough communication with business leaders to keep informed with vital company metrics
  • Streamlined and structured multiple reports to effectively monitor tardiness across various lines of business
  • Ensured prompt completion of outbound call campaigns, offering actionable steps to achieve goals
  • Managed the processing of PTO requests and agent scheduling procedures
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.

Patient Solutions Advocate

GreenSky
07.2017 - 09.2022
  • Responsibilities as a Patient Solutions advocate include assisting customer with any concerns about their loan included but not limited to processing applications, processing payments, explaining loan terms and providing excellent customer service
  • Assist providers and merchants with their accounts and resolving issues in a quick and expeditious manner
  • Additional tasks include assisting coworkers with questions, scheduling follow-ups with customers who need additional assistance going beyond one phone call and any additional tasks that management needs to be completed
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.

Team Lead / Lead Trainer

CornerStone Brands Inc.
04.2015 - 07.2017
  • Responsibilities as a Team Lead / Lead Trainer include the management of the receiving and equipment departments as well as the operation of numerous power equipment
  • Additional tasks included the use of computer systems on a daily basis
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Manager

Cheddar's Casual Café
07.2013 - 03.2015
  • Responsibilities include, but are not limited to scheduling, labor tracking, deposits, guest relations, shift management, along with assisted training of new and current employees
  • Advanced to management in Cheddars within 6 months of employment
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bartender, Server and Trainer

Cheddar's Casual Café
07.2013 - 03.2015
  • Responsibilities include maintaining guest priority, promptly providing consistent drinks, and maintaining an enjoyable dining experience
  • Scope of training included, but was not limited to guiding new employees throughout their first weeks of employment, overseeing the stock and wellbeing of the bar, and helping with manager responsibilities throughout the restaurant

Heavy Equipment Operator

Cornerstone Brands
11.2011 - 07.2013
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.

Clerk

Kroger
05.2011 - 11.2011
  • In the Deli Meat and Seafood department, responsibilities included inventory control, quality control and providing excellent customer service
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

College - Mass Communications, Technical Theater

Miami University – Hamilton
Oxford, OH

ServeSafe -

Cincinnati Bartending School
Cincinnati, OH

High School -

Talawanda High School
Oxford, OH
01.2008

Skills

    • Resolving issues
    • Data Collection & Research
    • Microsoft Excel
    • Scheduling Optimization
    • Managing schedules
    • Analyzing patterns
      • Data Analysis
      • Schedule Coordination
      • Workforce Management
      • Problem-Solving
      • Teamwork and Collaboration
      • Time Management

Additional Information - Achievements

  • Advanced to management in Cheddar's within 6 months
  • Custom to working 50+ hour workweeks
  • Skilled with Microsoft Excel
  • Acquired Eagle Scout in 2004

Timeline

Workforce Analyst

Goldman Sachs (FKA Greensky)
06.2022 - 09.2024

Patient Solutions Advocate

GreenSky
07.2017 - 09.2022

Team Lead / Lead Trainer

CornerStone Brands Inc.
04.2015 - 07.2017

Manager

Cheddar's Casual Café
07.2013 - 03.2015

Bartender, Server and Trainer

Cheddar's Casual Café
07.2013 - 03.2015

Heavy Equipment Operator

Cornerstone Brands
11.2011 - 07.2013

Clerk

Kroger
05.2011 - 11.2011

College - Mass Communications, Technical Theater

Miami University – Hamilton

ServeSafe -

Cincinnati Bartending School

High School -

Talawanda High School

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Matthew Seyberth