Matthew Shackelford
Business Solutions Consultant
Buford,GA
Summary
Experienced sales and underwriting professional, focused on client relationship management and enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
12
12
years of professional experience
Work History
Product Manager
LexisNexis Risk Solutions
Alpharetta, Georgia
07.2025 - 02.2026
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed product demonstrations and testimonials for performance evaluation.
Cross Market Account Manager
LexisNexis Risk Solutions
04.2023 - 07.2025
- Provide value-added service by managing customer objections, setting realistic expectations, successfully negotiating pricing and closing sales.
- Demonstrate a clear understanding of underwriting and compliance solutions across the insurance continuum. Leverage that understanding to effectively present them to customers and articulate their value from a place of credibility.
- Serve as a primary point of contact between customers and support, technical, and product resources.
- Oversee implementation projects and coordinate internal teams to ensure a positive outcome.
- Evaluate existing book of over 45 clients and identify growth opportunities via whitespace analysis.
- Leverage Counselor Salesperson methodology to diagnose customer pain points and prescribe appropriate solution to their problem.
- Closed largest Flyreel deal on LexisNexis books with Assurant, Inc.
- Partnered with LexisNexis FIRSt Product team to deliver first to market Lender Verification implementation project with Assurant, Inc.
Select Commercial Lines Marketing & Placement
USI Insurance Services LLC
12.2022 - 04.2023
- Reviewed policy applications for errors and liaise with underwriters to facilitate quick completion of application process.
- Conducted research on insurance packages and coverage options to generate client recommendations.
- Advised sales producers of current market intelligence about available products and policies.
- Secured underwriting approval by completing application for coverage.
Account Manager, Preferred Accounts
Leavitt Group
05.2019 - 12.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
Underwriter, Personal Lines
Nationwide
03.2018 - 05.2019
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Provided high level of assistance to help with review, classification, coding and rating of applications.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Supported review and acceptance or denial of new or renewal business.
Inside Sales Specialist
Nationwide
10.2015 - 01.2018
- Exceeded targeted monthly sales goals of $30,000 direct written premium through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Managed 30 inbound prospect calls per day
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Used digital methods and traditional telephone approaches to generate sales leads.
Leasing Manager
Greystar Property Management
01.2014 - 10.2015
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Assessed property, compiled information and wrote reports regarding findings for submission to director.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Developed and implemented tactical marketing plans.
- Increased occupancy rates by 10% over previous year.
Education
Some College (No Degree) - English
Miami University
Oxford, OHSkills
Product training
Sales tactics
Business needs assessment
Prioritizing workflows
Cross-functional collaboration
New account creation
Goal setting
Client acquisition
Strategic account planning
Issue resolution
Data-driven decision making
Opportunities identification
Timeline
Product Manager
LexisNexis Risk Solutions
07.2025 - 02.2026
Cross Market Account Manager
LexisNexis Risk Solutions
04.2023 - 07.2025
Select Commercial Lines Marketing & Placement
USI Insurance Services LLC
12.2022 - 04.2023
Account Manager, Preferred Accounts
Leavitt Group
05.2019 - 12.2022
Underwriter, Personal Lines
Nationwide
03.2018 - 05.2019
Inside Sales Specialist
Nationwide
10.2015 - 01.2018
Leasing Manager
Greystar Property Management
01.2014 - 10.2015
Some College (No Degree) - English
Miami University