Summary
Overview
Work History
Skills
Timeline
Generic

Matthew Shaffer

Norfolk,VA

Summary

Hardworking Data Center Support Technician highly effective at setting up and optimizing equipment. Familiar with inventory management, documentation and remote technical support. Adept at developing and implementing creative solutions.

Overview

10
10
years of professional experience

Work History

Service Technician

Providence Computers
Chesapeake, VA
03.2024 - Current
  • Desktop Support
  • Remote Desktop Support
  • Physical Desktop/Laptop repair
  • Windows and Mac OS Software Support
  • Onsite Printer Repair
  • Diagnosed problems and determined solutions for various customer issues.

Tech Support

Acosta Home Remodeling
Norfolk, VA
10.2022 - Current
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Generated reports and updated files and documentation.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Built and maintained HTML/PHP website for increased business and online presence.

Data Center Technician

Xoriant
Columbus, OH
10.2021 - 10.2022
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Monitored customer network servers and storage systems to verify uptime and resolution of issues.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Created and updated technical documentation for network installations and changes to existing installations.

Systems Engineer

TechR2
Pataskala, OH
09.2014 - 08.2021
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
  • Completed projects at 50+ data centers around the globe.
  • Wrote technical documentation for use in training manuals and support materials.
  • Tested systems during each step of implementation and deployment processes.
  • Engineering and designing prototypes for increased production

Skills

  • Desktop/Laptop hardware and software support
  • Client service and support
  • Technical writing
  • Vendor/partner relationships
  • Server/network configuration
  • Been inside 50 different data centers
  • Technical Support Background
  • System Optimization
  • A Certification

Timeline

Service Technician

Providence Computers
03.2024 - Current

Tech Support

Acosta Home Remodeling
10.2022 - Current

Data Center Technician

Xoriant
10.2021 - 10.2022

Systems Engineer

TechR2
09.2014 - 08.2021

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Matthew Shaffer