Matthew Shands
Denton,TX
Summary
Dynamic restaurant manager recognized for establishing efficient food service operations and boosting profits through strategic staff management. Proficient in menu design, procurement processes, and crafting innovative responses to food service issues. Committed to upholding hospitality standards and nurturing customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catering/Bistro Manager
Courtyard by Marriott
05.2025 - Current
- Developed and implemented staff training programs, enhancing team performance and service efficiency.
- Managed inventory control systems, optimizing supply levels and minimizing waste.
- Coordinated menu planning with culinary team, aligning offerings with guest preferences and seasonal trends.
- Ensured a safe and healthy working environment by adhering to strict cleanliness standards and conducting regular inspections.
- Maintained high levels of staff performance through clear communication of expectations, ongoing coaching, and recognition of achievements.
Supervisor
Courtyard by Marriott
01.2025 - 05.2025
- Supervised daily operations to deliver exceptional guest service and satisfaction.
- Trained staff in customer service protocols and hotel standards for improved performance.
- Conducted regular performance evaluations to provide constructive feedback and support development.
- Developed schedules that optimized workforce allocation during peak periods, enhancing efficiency.
Dining Hall Associate
Sage Dining Services
03.2024 - 01.2025
- Trained and mentored new team members on service standards and operational procedures.
- Analyzed service metrics to identify improvement areas and promote continuous growth.
- Developed and executed strategies to enhance customer satisfaction and engagement.
- Resolved complex issues to consistently deliver exceptional service and boost customer satisfaction.
Assistant Manager
Wing Daddy's
06.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
General Manager
Denton Yogurt Story
06.2022 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Food Service Specialist
UNT Dining Services
02.2020 - 08.2022
- Streamlined food service operations by optimizing inventory management and coordinating supply chain activities.
- Conducted training sessions for new staff to elevate team performance and service quality.
- Collaborated with culinary team to develop menus that align with dietary guidelines and student preferences.
Education
Associate of Arts - Hospitality Management
University of North Texas
Denton, TX05.2024
Skills
- Menu planning and design
- Team management
- Food production techniques
- Bartending proficiency
- Scheduling staff
- Budgeting skills
- Waste minimization
Certification
Manager Serv-Safe Certified
Timeline
Catering/Bistro Manager
Courtyard by Marriott
05.2025 - Current
Supervisor
Courtyard by Marriott
01.2025 - 05.2025
Dining Hall Associate
Sage Dining Services
03.2024 - 01.2025
Assistant Manager
Wing Daddy's
06.2023 - 03.2024
General Manager
Denton Yogurt Story
06.2022 - 06.2023
Food Service Specialist
UNT Dining Services
02.2020 - 08.2022
Associate of Arts - Hospitality Management
University of North Texas