Matthew Shane
Brewster,NY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
Work History
Production and Logistics Associate
JCL Design
01.2023 - 03.2024
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Ensured compliance with relevant regulations governing import/export activities, avoiding costly fines or penalties.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Developed strong relationships with vendors and negotiated favorable contracts, resulting in reduced costs and improved delivery times.
- Identified opportunities for process automation, incorporating technology where appropriate to streamline tasks.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Verified quantity and description of materials received by checking merchandise against packing list.
Supply Chain and Production Assistant
JCL Designs
10.2022 - 01.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Collaborated closely with cross-functional teams to ensure seamless integration of production processes.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
Office Assistant/Office Manager
4N6XPRT Systems Inc. / Expert Witness Services
08.2009 - 10.2022
- Create, file, and maintain orders and invoices
- Credit payments
- Make inquiries into orders that are past due
- Create and organize file information for new and existing customers
- Maintain customer, and potential customer contact and payment information via hard copy files and computer database
- Answer phones and forward calls to the correct person for assistance
- Maintain office equipment (facsimile, computers, voicemail, printers and Pitney Bowes mailing machines)
- Collect and organize new data to be incorporated into future program updates
- Maintain mailing and promotional lists, small volume as well as mass mailouts to appropriate addresses
- Fulfill software and individual data orders
- Retrieve and send data via our software and databases to clients
- Correlate and send mass promotional brochures and update notices
- (200-1200 pieces of mail each mailout)
- Manage all daily office operations without supervision when employer is away on business (conference, meetings, field duty etc.)
- Maintain a clean workspace
- Mail invoices, quotes, receipts, brochures, product, and update notices to appropriate parties.
Enumerator
United States Census Bureau (USCB)
05.2010 - 06.2010
- Locate households both on and off grid
- Update addresses
- Conduct interviews with respondents
- Report information/data obtained back to supervisor
- Perform clerical duties.
Inventory Auditor
RGIS Inventory Specialists
02.2008 - 06.2008
- Took inventory of stock via electronic handheld device and written record
- Established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories
- Lifted, carried and took inventory of stock up to 50 pounds simultaneously
- Conveyed detailed or important instructions or ideas accurately and quickly.
General Assistant
Castellano Communications
02.2007 - 01.2008
- Pulled and terminated cat 5 and cat 3 wire
- Terminated and helped in the installation of cat 5 data networking racks (24 and 48 port patch panels)
- Replaced defective wall jacks, cat 3, cat 4s, and cat 5 wiring jacks
- Helped upgrade of existing phone systems and data networks and maintaining of said systems
- Helped troubleshoot the replacement of defective equipment
- Pulled/fished wire through walls and underground
- Helped in the reading of blueprints and schematics
- Lead small teams of 2-3 in the installation and fishing of wire.
Education
Undeclared -
Cuyamaca Community College
05.2009
Diploma -
Helix Charter High School
06.2008
Skills
- Customer Service
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Resourceful
- Prioritizing Work
- Office Management
- File Maintenance
- Excel spreadsheets
Knowledge Skills Abilities
Certified in food safety and sanitation standards., Highly productive in a fast paced atmosphere without sacrificing customer service or quality., Great communication and customer service skills., Excellent work ethics; reliable, dependable, punctual., Ability to adhere to any schedule with varying hours to include working an extreme schedule, resulting in long hours in various work environments with prolonged lifting, standing, kneeling, squatting etc., Self-motivated, hard-working, ability to work fast and efficiently when working independently or with co-workers., Computer software: Microsoft word, Microsoft excel, Microsoft PowerPoint, QuickBooks, I-Witness Pro, Eudora Email, Cura, PrusaSlicer and MS-dos. Use of copy and fax machine, scanner, and printer. 65 wpm.
Volunteer Experience
St. John of The Cross Catholic School, Church, & Youth Group, Volunteer, 2000, 08/01/08, Steve Brown, Set up and broke down production/stage/event equipment., Prepped food and eating arrangements for special events and holidays., Worked game booths at festivals and special events., Helped team lead during youth retreats., Organized donations at St. Johns and St. Vincent de Paul.
References
Available upon request.
Timeline
Production and Logistics Associate
JCL Design
01.2023 - 03.2024
Supply Chain and Production Assistant
JCL Designs
10.2022 - 01.2023
Enumerator
United States Census Bureau (USCB)
05.2010 - 06.2010
Office Assistant/Office Manager
4N6XPRT Systems Inc. / Expert Witness Services
08.2009 - 10.2022
Inventory Auditor
RGIS Inventory Specialists
02.2008 - 06.2008
General Assistant
Castellano Communications
02.2007 - 01.2008
Undeclared -
Cuyamaca Community College
Diploma -
Helix Charter High School