Matthew Shannon
Tracy,CA
Summary
Motivated and adaptable professional transitioning into IT Support with strong customer service, troubleshooting, and communication abilities. Completed Google’s Technical Support Fundamentals certification. Fast learner with proven reliability in high pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Furniture Mover
Zachery's Moving Co.
01.2021 - Current
- Demonstrated reliability and problem-solving during logistics challenges.
- Provided high-quality customer service in demanding environments.
Internet Specialist
Platinum Hyundai of Tracy
03.2025 - 09.2025
- Handled online customer inquiries and provided fast, detailed responses.
- Troubleshot basic technical issues customers faced using online tools.
- Managed CRM lead systems and updated customer information accurately.
- Learned workflow systems like help desk ticketing environments.
Sales Representative
Antioch Auto Center
12.2023 - 09.2024
- Resolved customer issues and explained technical product details clearly.
- Use CRM tools to track customer information and follow up on tasks.
- Assessed user needs and provided tailored solutions.
- Strengthened communication and troubleshooting skills used in IT support.
Sales Representative
Gill Auto Group
09.2023 - 12.2023
- Managed detailed customer info and documentation.
- Resolved concerns quickly to maintain satisfaction.
- Performed multi-tasking help-desk workflows.
Assistant Manager
PAC Pizza
07.2022 - 06.2023
- Managed operations, staff scheduling, and troubleshooting store systems.
- Trained employees — new hire onboarding.
Sales Representative
Zumiez Inc
11.2015 - 04.2018
- Developed strong customer relationships through effective communication and product knowledge.
- Managed inventory levels to ensure optimal stock availability for customers.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Collaborated with team members to achieve sales targets and improve service delivery.
Education
GED -
Fred C. Beyer High School
01.2017
Skills
- Basic hardware & software troubleshooting
- Help desk ticketing concepts
- Windows & macOS fundamentals
- Networking basics (DNS, DHCP, IP addressing)
- Customer support & problem solving
- Documentation and remote support concepts
Certification
- Technical Support Fundamentals — Google via Coursera
- Verification ID: 45PXJXGZ6JE8
Timeline
Internet Specialist
Platinum Hyundai of Tracy
03.2025 - 09.2025
Sales Representative
Antioch Auto Center
12.2023 - 09.2024
Sales Representative
Gill Auto Group
09.2023 - 12.2023
Assistant Manager
PAC Pizza
07.2022 - 06.2023
Furniture Mover
Zachery's Moving Co.
01.2021 - Current
Sales Representative
Zumiez Inc
11.2015 - 04.2018
GED -
Fred C. Beyer High School