Matthew Sharpe
Largo,FL
Summary
Enthusiastic team member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
6
6
years of professional experience
Work History
Account Manager
Weiser Security
Tampa, FL
03.2023 - 12.2024
- Managed payroll, scheduling, and staffing operations across a portfolio of 10 sites, ensuring accurate and timely processing for 1,200 service hours weekly.
- Directed the full employee lifecycle, from hiring and training to performance management, terminations, and HR compliance; counseled and mentored team members to promote a positive work environment.
- Proactively reduced non-billable overtime (NBOT) from 3.78% to 0%, and maintained this efficiency across all sites.
- Delivered effective client relationship management, consistently exceeding expectations in customer service, and fostering long-term partnerships.
- Conducted thorough investigations and HR mitigation for site issues, resolving conflicts while upholding company policies.
- Managed Profit and Loss (P&L) responsibilities, optimizing resource allocation, and minimizing dark hours to boost operational efficiency.
- Developed employees on sites, creating a positive culture and improving efficiency on site.
Installation Technician
ADT
Detroit, MI
11.2022 - 02.2023
- Performed job tasks while complying with company's safety procedures and guidelines.
- Worked with team members to install and maintain equipment.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Installed complete systems at new residential and business construction sites.
- Tested and troubleshot systems to alleviate potential issues.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
Team Member
Target
Novi, MI
06.2022 - 11.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Troubleshot machine malfunctions and made adjustments to correct problems.
Shift Lead
Chipotle Grill
Morgantown, WV
03.2019 - 04.2021
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
Intern
RPI Consultants
Baltimore, MD
07.2018 - 10.2018
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Supported various program activities, assisting with administrative tasks.
- Entered and filed documents and records into system.
Education
Some College (No Degree) - Mechanical & Aerospace Engineering
West Virginia University
Morgantown, WVSkills
- Payroll Management
- Employee Scheduling
- Team Building
- Experience In Leadership
- Clear Communication
- Team Management
- Customer Service
- Problem Solving
Timeline
Account Manager
Weiser Security
03.2023 - 12.2024
Installation Technician
ADT
11.2022 - 02.2023
Team Member
Target
06.2022 - 11.2022
Shift Lead
Chipotle Grill
03.2019 - 04.2021
Intern
RPI Consultants
07.2018 - 10.2018
Some College (No Degree) - Mechanical & Aerospace Engineering
West Virginia University
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