Matthew Shaw

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

UnitedHealthcare Service Hero Award Winner (2016 & 2020)

• Strategic Leadership – Driving impactful operational improvements through vision and execution
• Process Optimization & Automation – Enhancing efficiency and data integrity in complex systems
• Change Adoption & Organizational Development – Fostering adaptability and resilience in evolving workplaces
• Business Intelligence & Data-Driven Decision Making – Leveraging analytics to inform strategy
• Cross-Functional Collaboration – Partnering with stakeholders across regulatory, legal, and operations teams
• Regulatory Compliance & Risk Management – Ensuring adherence to industry standards and guidelines

• Led a team expansion from 12 to 20 members, improving service delivery and establishing a foundation for two specialized teams to enhance operational efficiency. Successfully onboarded and mentored a new leader to oversee one team while focusing on strategic initiatives.
• Optimized provider data maintenance processes, reducing errors by 12% and increasing regulatory compliance, supporting the accurate processing of 200+ projects annually.
• Designed and executed an innovation framework that increased team participation in process improvements by 70%, leading to the adoption of 50+ new operational efficiencies per year.
• Developed standardized training protocols, reducing onboarding time by 20% and improving team proficiency in handling complex provider data updates.
• Championed cross-functional collaboration, engaging with legal, product, and regulatory teams to proactively eliminate bottlenecks and accelerate project completion by 7%.