Matthew Shaw
Odenville,AL
Summary
Accomplished Sales Manager with strengths in sales process optimization and client relationship management. Expertise in training staff and analyzing market trends to drive revenue and improve customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Manager
Serra Kia Trussville
Birmingham, AL
07.2025 - Current
- Managed daily sales operations to enhance customer engagement.
- Trained new sales staff on company policies and product knowledge.
- Assisted customers in selecting vehicles that meet their needs.
- Coordinated promotional events to increase dealership visibility.
- Analyzed sales data to identify trends and opportunities for improvement.
- Collaborated with service department to ensure customer satisfaction post-sale.
- Developed relationships with clients to foster loyalty and repeat business.
- Utilized CRM software for tracking leads and managing customer interactions.
- Established relationships with key clients, while maintaining existing customer base.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
Technician
Cooks pest control
Birmingham, AL
01.2018 - 06.2021
- Conducted thorough inspections of residential and commercial properties for pest issues.
- Applied safe and effective pest control treatments using specialized equipment and products.
- Educated clients on pest prevention strategies and treatment options for their properties.
- Maintained accurate records of services provided and pest control solutions used.
- Collaborated with team members to ensure efficient service delivery and client satisfaction.
- Managed inventory of pest control supplies and ensured proper storage procedures were followed.
- Trained new technicians on safety protocols, equipment usage, and treatment procedures.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
Education
High School Diploma -
Springville
Springville, AL05-2018
Some College (No Degree) - Machine tool technology
Shelton State Community College
Tuscaloosa, ALSkills
- Sales process
- CRM management
- Training and development
- Promotional strategy
- Client relationship management
- Market research
- Lead generation
- Product knowledge
- Effective communication
- Problem solving
- Time management
- Customer engagement
- Negotiation skills
- Visionary leadership
- Sales and market development
- Goals and performance
Timeline
Sales Manager
Serra Kia Trussville
07.2025 - Current
Technician
Cooks pest control
01.2018 - 06.2021
High School Diploma -
Springville
Some College (No Degree) - Machine tool technology
Shelton State Community College
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