Matthew Shepherd
Virginia Beach,VA
Summary
Driven Front Desk Manager adept at managing guest expectations, hotel reputation, and business needs. Effective multitasker with two years in the hospitality industry. Experience leading a front desk team of guest service agents.
Exceptional Restaurant Manager experienced in building sales, staffing, and operations for multiple stores and a large staff. Focused on successful team building, and operational improvements. Reliable team leader committed to building high-performing teams. Offering excellent management and organizational skills to coordinate multiple, concurrent projects.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Communications Manager
Gold Key | PHR
Virginia Beach, VA
01.2021 - Current
- Oversaw day-to-day operations of 438-room Resort
- Developed communications strategies and opened the Communications Department for the Cavalier Resort.
- Established and oversaw performance targets for Communications Department associates.
- Developed quality associates within the Resort to take over leadership positions.
- Managed Communications Center internal and external 18000 + monthly calls.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
Bar & Restaurant Manager
Buffalo Wild Wings
Chesapeake, VA
10.2020 - 11.2021
- Served alcoholic and non-alcoholic beverages while maintaining a clean and organized bar area.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff. Overseeing 70+ associates
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
- Created fun team building activities to engage staff in up-selling to meet revenue targets
Restaurant General Manager
Newlands Management
Virginia Beach, VA
02.2016 - 10.2020
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised leadership staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Oversaw operations and reviewed performance measures of 12 locations of McDonald's restaurants
Food and Beverage Manager
Six Flags Over Georgia
Austell, GA
01.2014 - 02.2016
- Operated and maintained 5 Food & Beverage locations, achieving a 100 Score on all Restaurant Inspections.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Education
Bachelor of Science - Business Administration And Management
Bryant And Stratton College
Virginia Beach11.2022
Associate of Science - Human Resources Management
The University of Tennessee - Chattanooga
Chattanooga, TN06.2016
Skills
- Human Resources Oversight
- Administrative Management
- Finance and Accounting Oversight
- Business Leadership
- Revenue Generation
- Personnel Scheduling
- Customer Satisfaction
- Performance Monitoring and Evaluation
- Labor Cost Controls
- Policy Development and Enforcement
- Hiring and Onboarding
- Reservations management
- Hotel Operations Oversight
- Telephone etiquette
Certification
- ServSafe Instructor & Proctor
- CHDT Hospitality Department Trainer
- UPO Operations Management Certificate
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Communications Manager
Gold Key | PHR
01.2021 - Current
Bar & Restaurant Manager
Buffalo Wild Wings
10.2020 - 11.2021
Restaurant General Manager
Newlands Management
02.2016 - 10.2020
Food and Beverage Manager
Six Flags Over Georgia
01.2014 - 02.2016
Bachelor of Science - Business Administration And Management
Bryant And Stratton College
Associate of Science - Human Resources Management
The University of Tennessee - Chattanooga
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