Matthew Sheppard
Tucson,AZ
Summary
A dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations. Excelled in project management and customer relations, significantly boosting productivity. Skilled in inventory management and effective leadership, consistently delivering projects on time and within budget.
Overview
19
19
years of professional experience
Work History
Owner/Licensed General Contractor
Self
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Band Leader
International Musicians League
02.2014 - Current
- Conducted regular talent auditions to maintain optimum musical standards within the group.
- Maintained open communication channels with venue staff to ensure smooth operations during performances.
- Established a positive work environment that encouraged creativity, teamwork, and professionalism among band members.
- Regularly updated technical equipment inventory ensuring optimal sound quality during gigs.
Lead Technician/Mechanic
A.C. Transmissions LLC
07.2010 - 03.2020
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on many makes and models
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked and recorded parts and labor costs related to each service call.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Writer
John's Tire & Auto Repair
09.2005 - 08.2008
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
Education
Certificate - Automotive Technology
Wyoming Technical Institute
Blairsville, PA06.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Project estimating
- Attention to Detail
- Decision-Making
- Effective leader
- Inventory Management
- Schedule Management
Timeline
Owner/Licensed General Contractor
Self
05.2020 - Current
Band Leader
International Musicians League
02.2014 - Current
Lead Technician/Mechanic
A.C. Transmissions LLC
07.2010 - 03.2020
Service Writer
John's Tire & Auto Repair
09.2005 - 08.2008
Certificate - Automotive Technology
Wyoming Technical Institute