Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Matthew Sierra

Columbus

Summary

Motivated young professional with two years of managerial experience and over 8 years in customer service. Possesses a reputation for building professional client-focused relationships, resolving problems quickly, prioritizing communication, fostering positive work relationships and ensuring overall client satisfaction. Excels in fostering a collaborative workspace environments and aspires to apply these skills to build an inclusive, welcoming, and safe work environment with Bloc Garten.

Overview

7
7
years of professional experience

Work History

Server

Sycamore
07.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Barista Shift Lead

Fox In The Snow
06.2023 - 07.2023


  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Client Relationship Consultant

U.S. Bank
09.2021 - 11.2021
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.

Night Manager

Brown Bag Deli
07.2020 - 06.2021
  • Directed training of employees to boost performance and enhance business results.
  • Coordinated site inspections, documented issues, and communicated to executive teams as needed.
  • Created nightly shift task lists to assign duties to each employee.

Drive Operator/Kitchen Utility Worker

Celina Wine Store
05.2021 - 07.2021
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Lead Server Trainer

Condado Tacos
05.2017 - 02.2020
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt service to patrons.
  • Monitored guests for intoxication thus contributing to a safe environment for all patrons.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Trained as a Server, Bartender, expo, and carry- out specialist and have trained new hires in all of these positions.

Education

High School Diploma -

Fostoria Highschool
Fostoria, OH
05.2012

Acting/Directing

Bowling Green State University
Bowling Green, OH

Skills

  • Group and individual instruction
  • Peer mentoring
  • Team-oriented collaborator
  • Strategic planning
  • Positive thinker
  • Clear communicator
  • Relationship building
  • Applied memory retention
  • Patience
  • Team management
  • Strong listening skills

references

Edward Carignan II

-Artistic Director, Short North Stage

-917)596-3512

Chloe Mehan

- Regional Manager, Fox in the Snow

-(614)390-7533

George Bailey

- Randstad Technologies Manager

- 614-216-0007

Timeline

Server

Sycamore
07.2023 - Current

Barista Shift Lead

Fox In The Snow
06.2023 - 07.2023

Client Relationship Consultant

U.S. Bank
09.2021 - 11.2021

Drive Operator/Kitchen Utility Worker

Celina Wine Store
05.2021 - 07.2021

Night Manager

Brown Bag Deli
07.2020 - 06.2021

Lead Server Trainer

Condado Tacos
05.2017 - 02.2020

High School Diploma -

Fostoria Highschool

Acting/Directing

Bowling Green State University

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Matthew Sierra