International Project Manager
Matthew Simonson
Bunn Commercial
Springfield,IL
8
years of professional experience
Project Manager with experience supporting international accounts, product modifications, and agency certification workflows. Coordinates cross-department meetings, tracks timelines, and follows through on order-to-delivery details using Excel, Outlook, Salesforce, and SAP.
Work History
International Project Manager
3 Years 4 Months- Led cross-departmental meetings to establish timelines and ensured follow-up with each team to achieve project completion.
- Managed communication between global distributors, sales teams, and manufacturing groups.
- Completed customer spreadsheets for part/material information to streamline project workflows.
- Collaborated with multiple departments to obtain certifications for importing/exporting purposes
International Account Administrator
1 Year 11 Months- Managed accounts for over 100 international customers in EMEA and APAC regions
- Supported major customer accounts including NESTLE, Starbucks, McDonald's
- Coordinated customer orders from entry to delivery by overseeing pickups and shipments with 3rd party freight forwarders for timely delivery.
- Provided training to new staff members regarding accounts administration procedures.
Customer Service Representative
2 Years 7 Months- Provided over-the-phone guidance to customers regarding product inquiries and equipment issues
- Managed incoming phone orders for replacement parts and brewing equipment
- Updated and documented customer records in Salesforce
Education
- Business Administration
Associates Degree - Liberal Arts & Sciences
Skills
Project Management
Project scheduling
Account management
Salesforce CRM
SAP
Microsoft Excel
Order management
Data collection
Customer relationship management
Event management
Personal Information
Title: International Project Manager
Affiliations
- United Way of Central Illinois
- Boots on the Line - Springfield, IL
- Spartan Sports Park - recreational softball
- Scheel's Sports Park - recreational volleyball
Timeline
International Project Manager
Bunn Commercial
07.2023 - CurrentRead More
International Account Administrator
BUNN-O-Matic Corp.
08.2021 - 07.2023Read More
Customer Service Representative
BUNN-O-Matic Corp.
01.2019 - 08.2021Read More
University of Illinois At Springfield
from Business Administration
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Lincoln Land Community College
Associates Degree from Liberal Arts & Sciences
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