Matthew Sims

• Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
• Assisted in streamlining processes for improved efficiency and reduced waiting times.
• Collaborated with team members to ensure seamless service delivery and high-quality customer experiences.
• Trained new staff members on company protocols and procedures, fostering a supportive team atmosphere.
• Utilized advanced therapeutic modalities to address specific patient needs and improve overall functionality.
• Improved patient recovery rates by developing and implementing customized rehabilitation programs.
• Provided emotional support to patients during challenging moments throughout the rehabilitation process, fostering a positive atmosphere conducive to healing.
• Evaluated patient progress regularly, adjusting rehabilitation plans as needed for maximum effectiveness.
• Developed strong rapport with patients and their families by demonstrating empathy, understanding, and active listening skills during interactions.
• Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality standards of care.
• Led group therapy sessions focused on improving socialization, communication, and cognitive abilities.
• Assisted patients in regaining independence through the development of adaptive strategies and skills training sessions.

• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
• Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
• Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
• Greeted guests, promoted specials, and took orders.
• Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
• Reduced food waste with careful ingredient measurement and proper storage techniques.
• Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
• Streamlined sandwich assembly process for increased efficiency and improved service times.
• Executed sandwich artistry duties with very low occurrence of errors.
• Managed cash transactions efficiently while adhering to company policies for financial security measures.

Shift Leader at Firehouse Subs.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

• Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
• Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
• Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
• Enhanced transcription accuracy by diligently proofreading and editing final documents.

• Professionally managed emergency situations, road closures and inclement weather conditions.
• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Operated various construction equipment and tools.
• Assisted with patching asphalt, installing safety signs and clearing obstructions from drainage ditches.