Matthew Slusher
Mount Gilead,OH
Summary
Dynamic Operations Manager with a proven track record at Schmidt Security Pro, enhancing operational efficiency and employee performance. Expert in inventory management and team leadership, I've significantly increased accountability and customer satisfaction. Skilled in process improvement and staff development, achieving higher retention and a safer work environment.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
19
19
years of professional experience
Work History
Operations Manager
Schmidt Security Pro
01.2021 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Production Coordinator
Cardington Yutaka Technologies
09.2005 - 01.2021
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Created and maintained detailed reports and schedules of all production tasks.
- Reviewed in-house stock to determine materials availability for production jobs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Assisted with budgeting and accounting of production-related tasks.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Reduced material waste and improved sustainability through diligent inventory management.
- Developed and maintained efficient production processes and procedures.
- Enhanced production efficiency by streamlining processes and optimizing workflows.
- Liaised with production manager, suppliers and vendors to support production needs.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Addressed potential bottlenecks proactively before they escalated into major issues impacting project timelines or budgets.
- Facilitated smooth transitions between production phases, ensuring minimal downtime for equipment setup.
- Managed inventory and supply chain functions for production materials and equipment.
- Optimized resource allocation by actively monitoring inventory levels and adjusting purchasing plans accordingly.
Education
High School Diploma -
Ontario High School
Ontario, OH06-1999
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Policies and procedures implementation
- MS office
- Maintaining compliance
- Goal setting
- Inventory control
- Workflow optimization
- Project leadership
- Project management abilities
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Regulatory compliance
- Workforce management
- Continuous improvements
- Process improvements
- Organizational management
- Quality assurance controls
- Superb time management skills
- Project planning and development
- Logistics management
- Delegation
- Invoice processing
- Risk management
- Product management
- Data analysis
- Process flows
Timeline
Operations Manager
Schmidt Security Pro
01.2021 - 11.2024
Production Coordinator
Cardington Yutaka Technologies
09.2005 - 01.2021
High School Diploma -
Ontario High School
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