Matthew Smith

Sales Tech 2

Friedman's Home Improvement

03.2008 - 02.2023

Developed and maintained strong working relationships with professionals.
Achieved or exceeded company-defined sales quotas.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved safety procedures to create safe working conditions for workers.
Participated and managed the stores safety committee. Consistently walked the store and addressed any and all safety hazards in a timely manner.
Developed and maintained relationships with customers and suppliers through account development.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Presented professional image consistent with company's brand values.
Retained excellent client satisfaction ratings through outstanding service delivery.
Contributed to team objectives in fast-paced environment.
Set and achieved company defined sales goals.
Trained and mentored new sales representatives.
Informed customers of promotions to increase sales productivity and volume.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Selected correct products based on customer needs, product specifications and applicable regulations.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Built relationships with customers and community to promote long term business growth.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Trained new employees on customer service, money handling and organizing strategies.
Stayed current on company offerings and industry trends.
Performed cash, card and check transactions to complete customer purchases.
Assisted customers with returns, refunds and resolving transaction issues.
Used POS system to enter orders, process payments and issue receipts.
Lifted up 150 pounds at once and used forklift to move heavier loads.
Worked flexible schedule and extra shifts to meet business needs.
Learned duties for various positions and provided backup at key times.
Restocked and organized merchandise for store, yard, and nursery.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cross-trained existing employees to maximize team agility and performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maximized performance by monitoring daily activities and mentoring team members.
Managed and motivated employees to be productive and engaged in work.
Improved marketing to attract new customers and promote business.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Compared shipping orders and invoices against contents received to verify accuracy.
Generated periodic reports to track shipment activities and prepare for delays.
Monitored and managed stock levels of goods to verify availability of products.
Unloaded pallets and deliveries and organized products in warehouse.
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Prepared incident reports and gathered data when accidents occurred on receiving floor.
Maintained tidy, organized and safe work area to comply with cleanliness standards.
Collaborated with other departments to resolve potential incoming shipment issues.
Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Properly labeled and stored goods in safe area to provide identification and avoid losses.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Double-checked cargo inventories and documentation for accuracy.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Participated in the annual inventory control prep companywide.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Utilized forklift to transport pallets of goods to and from warehouse.
Regularly reviewed invoices and double-checked orders.
Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Summary

Overview

Work History

Sales Tech 2

Education

No Degree - Kinesiology

High School Diploma -

Skills

Certification

Professional and Personal References

Timeline

Sales Tech 2

No Degree - Kinesiology

High School Diploma -

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