Summary
Overview
Work History
Education
Publications
Timeline
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MATTHEW SMITH

Philadelphia,PA

Summary

Detail oriented literary scholar and artist with over 3 years of experience in customer service, education, and work in nonprofit arts organizations. Highly organized, self-motivated, and proficient in Google suite. Seeking an organization to learn and grow within.

Overview

3
3
years of professional experience

Work History

Box Office & Call Center Specialist

Barnes Foundation
06.2023 - Current
  • The Box Office and Call Center Specialist serves as the first point of contact for guests and members, working both on the phone and in-person
  • Executes great customer service greeting visitors, answering questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility
  • Provides timely response to guest requests for information received by mail, phone, and email
  • Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement
  • Assists the membership and development team, managing membership data, coordinating member events, handling correspondence through email, phone, and mailing
  • Consistently meeting fundraising goals in member acquisition, member renewal, and donations
  • Actively up-sells additional offers such as membership, seminars, lectures, and classes

Communications Assistant

University of Pennsylvania / Penn Memory Center
09.2022 - 06.2023
  • Develops and executes the written content for external and internal weekly newsletters
  • Updates and manages the content of the Penn Memory Center's website
  • Designs graphics and illustrations for the Penn Memory Center's digital communications
  • Leads initiatives to improve the accessibility of the Penn Memory Center's digital communications and events
  • Develops, maintains, and updates social media content
  • Creates printed and digital materials for outreach engagement.

Getty Marrow Undergraduate Education Intern

Los Angeles County Museum of Art
06.2022 - 08.2022
  • Assisted the Youth & Family staff, within the Education Department, by organizing and executing the development of accessible arts programs including NexGenLA, Summer Art Camp, and Andell Family Sundays
  • Assisted with membership sign up and resolved membership issues within the NexGenLA program
  • Assisted 4 teaching artists by supplying art materials, supervising art classes for youth 17 & under, and providing gallery tours
  • Conducted and compiled research on Creative Aging and Creative Aging speakers for a prospective Arts Summit
  • Executed and presented a capstone project regarding the various DEAI initiatives at LACMA such as the working land acknowledgement, inclusive language efforts, the Black/African American Employee Resource group (BLACMA), and the NexGenLA membership program
  • Provided recommendations to expand the DEAI efforts of the NexGenLA program such as developing a teen committee, making art classes easily accessible to the public outside of LA County, and adding more languages, beyond English and Spanish, to the NexGenLA brochure.

Visitor Engagement Lead

Museum of Contemporary Art
12.2020 - 05.2023
  • Executed outstanding visitor service while working front-of-house posts at the Ticket Office or in the museum
  • Managed the process and sell of museum admission, special programming tickets, MOCA membership, and MOCA Fund donations
  • Provided support and assistance to current members via phone, fax, email, and mail
  • Tracked and resolved membership issues from member contact to follow-up correspondence
  • Updated member and demographic information
  • Oversaw and provided excellent visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art
  • Maintained a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of MOCA constituencies including the general public, members, donors, VIPs, and staff.

Education

English Literature Honors -

California Statue University Northridge
Northridge, CA
05.2022

Publications

Learn About NexGenLA with Education Coordinators Krystine Murry and Susi Castillo

Timeline

Box Office & Call Center Specialist

Barnes Foundation
06.2023 - Current

Communications Assistant

University of Pennsylvania / Penn Memory Center
09.2022 - 06.2023

Getty Marrow Undergraduate Education Intern

Los Angeles County Museum of Art
06.2022 - 08.2022

Visitor Engagement Lead

Museum of Contemporary Art
12.2020 - 05.2023

English Literature Honors -

California Statue University Northridge

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