Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Smith

Plattsburgh,New York

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Stewarts Shop
Plattsburgh, NY
04.2021 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Demonstrated products features, capabilities, and benefits in order to secure sales.

Education

Regents Diploma -

Beekmantown High School
West Chazy, NY
06-2021

Skills

  • Recruiting and interviewing
  • Task Delegation
  • Employee Scheduling
  • Product and service knowledge
  • Financial Management
  • Schedule oversight
  • Money Handling
  • Sales Growth
  • Business Administration
  • Customer Relations
  • Sales Strategies

Timeline

Assistant Manager

Stewarts Shop
04.2021 - Current

Regents Diploma -

Beekmantown High School

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Matthew Smith