Matthew Smith
Rosemount,MN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Account Manager
Jostens
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Store Manager
Stevenbe
11.2020 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Clinical Business Analyst
Express Scripts
04.2004 - 02.2018
- Developed comprehensive documentation for system processes, enhancing knowledge transfer among team members.
- Managed project timelines effectively, consistently delivering high-quality results within established deadlines.
- Interviewed and observed clinical end users and business stakeholders to understand workflows, processes, business rules and systems in use.
- Collaborated with cross-functional teams to design user-friendly applications tailored to specific clinical needs.
Education
Bachelor of Arts - Music
University Wisconsin Eau Claire
12.2002
High School Diploma -
Eagan Senior High School
06.1995
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- HIPAA Compliance
- Microsoft Excel
- Staff Management
Accomplishments
- Leadership Award winner of 2024 for Innovation and Agility
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Eagle Scout award winner
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- MS Excel - Designed Implemented and trained excel course for all staff and future staff.
Additional Information
Driven by results, hard work and exceptional customer service I bring a unique set of skills to you. I bring advanced Excel and Access skill, a background in training and training design, and 14 years of healthcare experience from in the pharmacy to interpreting healthcare plans.
Timeline
Account Manager
Jostens
03.2023 - Current
Store Manager
Stevenbe
11.2020 - 03.2023
Clinical Business Analyst
Express Scripts
04.2004 - 02.2018
High School Diploma -
Eagan Senior High School
Bachelor of Arts - Music
University Wisconsin Eau Claire
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