Matthew Smith
Minneapolis,United States
Summary
Adept at fostering client trust and loyalty, I leveraged my strong work ethic and customer service skills at Jackson Hewitt to enhance client satisfaction through accurate and timely tax preparation services. My background also includes a proven track record in chemical handling and complex problem-solving, ensuring high standards of safety and efficiency in diverse roles.
Overview
2025
2025
years of professional experience
Work History
Air Duct Cleaning Technician
KMS Cleaning Services
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Provided excellent service by addressing client concerns promptly and professionally.
Tax Preparer
Jackson Hewitt
Minneapolis, MN
07.2022 - 10.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
Electrician's Apprentice
Minneapolis JATC
Minneapolis, MN
05.2019 - 11.2023
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Terminated wiring and connected circuits with correct techniques.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Handled installation of electrical components by splicing, joining, and connecting wire.
Aquatics Director/Program Coordinator
Minneapolis Public Schools
Minneapolis, MN
06.2011 - 07.2019
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.
- Maximized pool usage efficiency by strategically scheduling classes based on demand patterns.
Sales Associate
T-Mobile
Minneapolis, MN
04.2010 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Diploma - Math, Science, And Technology
North High School
Minneapolis, MN06.2000
Skills
- Strong Work Ethic
- Reliability and punctuality
- Chemical handling knowledge
- Customer Service
- Professional Appearance
- Complex Problem-Solving
- New Employee Training
- Work Orders
Timeline
Tax Preparer
Jackson Hewitt
07.2022 - 10.2024
Electrician's Apprentice
Minneapolis JATC
05.2019 - 11.2023
Aquatics Director/Program Coordinator
Minneapolis Public Schools
06.2011 - 07.2019
Sales Associate
T-Mobile
04.2010 - 11.2013
Air Duct Cleaning Technician
KMS Cleaning Services
Diploma - Math, Science, And Technology
North High School