Matthew Smith

• Directs and coordinates activities of hourly technicians and salaried engineers engaged in repair, maintenance, inspection, and installation of machines, tools, and equipment used in manufacturing.
• Review technician schedules and payroll on a daily basis.
• Reviews and assigns service requests to determine work priorities.
• Maintain maintenance operating budget
• Conduct and organize a world class technician training program
• Conduct performance counselings of technicians per company policy
• Directs maintenance activities on utility systems to provide continuous supply of heat, electric, power, gas, or air that is required for manufacturing operations.
• Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, and promote increased efficiencies as they pertain to utilization of labor and materials.
• Establish and maintain robust preventative maintenance program
• Manage procurement and inventory of over $2,500,000 worth of machine critical spare parts to aid in maintaining >97% machine uptime and keep MTTR (Mean time to repair) to a minimum.
• Partner with maintenance engineering and machine manufacturers to monitor machine performance, track trends, and build sustainment programs.
• Conduct weekly meetings with maintenance engineering and executive leadership to discuss machine uptime reports
• Establish vendor contracts, master service agreements, solicit bids, and procure all related parts and services.
• Conduct daily and frequent site inspections to ensure that the maintenance department meets the highest possible standards of safety, courtesy, and efficiency.
• Oversee the maintenance of the physical plant and its 400+ manufacturing assets to ensure safe operations and minimal downtime.
• Ensure maintenance department meets and exceeds regulatory requirements
• Coordinate new capital projects
• Participate in the Plant Manager Duty Program
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Conduct daily and frequent site inspections to ensure that the maintenance department meets the highest possible standards of safety, courtesy, cleanliness, and efficiency.

Assume daily Maintenance Manager on duty responsibilities per schedule

• Report directly to Maintenance Director
• Oversee the hiring, training, and supervision of mechanics, electricians, motion control/automation specialists
• Continually develop direct reports through instilling a sense of responsibility, ownership, confidence, and independence
• Coaching, Mentoring, & Motivating hourly Union Staff Members to promote Safe & Efficient Operations while exceeding Client expectations of Communication, Responsiveness, Quality of Service, and Technical Efficiency
• Develop new processes, improve existing ride & maintenance processes, and develop the required tooling and fixtures for PM’s, repairs, and rehabs with experienced mechanics, electricians, machinists, welders, and engineers
• Evaluate existing rides & maintenance processes and equipment to reduce cost, improve sustainability and develop best practices
• Develop efficient process flows and sequences of operations, create detailed work instructions, document procedures on PMs, repairs, and rehabs with emphasis on safety, foreign object elimination, troubleshooting, and equipment/system maintenance
• Support continuous improvement initiatives and implementation of new capital equipment for rides and attractions
• Engage and lead final acceptance testing of attractions and provide technical support to vendors, technicians, and engineers
• Partner with Operations partners to ensure effective communication regarding attraction performance
• Create and implement action plans for the department’s success including training programs, workforce planning, rewards, and recognition programs
• Prepares annual department operating budget
• Monitor labor & non-labor expenses and take appropriate action as necessary
• Responsible for an annual operating budget across attraction venues
• Participate in Strategic Planning & Program Development, Funding Proposals, and Initiating Programs to ensure Continuous Improvement at all Venues
• Oversee Document Control Processes to ensure proper Documentation of Program Activities, Reporting, and Corporate Policies & Procedures
• Responsible for maintaining operational readiness across attraction venues
• Ensures daily ride maintenance Work Order logs/records are accurately maintained
• Preparing monthly reports to communicate all aspects of Safety, Budget, Schedule, and Issue Resolution to Sr Leadership
• Intimate familiarity with pneumatic, hydraulic, and electrical systems.

• Assume daily Ride Maintenance Manager on duty responsibilities per schedule
• Report directly to Ride Maintenance Sr Manager
• Oversee the hiring, training, and supervision of ride maintenance mechanics, Animatronic and static figure technicians, and sound/video technicians
• Supported a Predictive and Preventive Maintenance Program for machine tools and equipment
• Ensured the implementation and accuracy of Maintenance Connection
• Continually develop direct reports through instilling a sense of responsibility, ownership, confidence, and independence
• Supported career development, employee engagement, time approval, staffing, yearly reviews, and all other related activities for team members
• Partner with Operations and Engineering partners to ensure effective communication regarding attraction performance
• Create and implement action plans for the department’s success including training programs, workforce planning, rewards, and recognition programs
• Prepares annual department operating budget
• Monitor labor and non-labor expenses and take appropriate action as necessary
• Responsible for an annual operating budget of over 5 million dollars across attraction venues
• Responsible for maintaining operational readiness of >97% across attraction venues
• Ensures daily ride maintenance Work Order logs/records are accurately maintained
• Maintain theming environment of the attraction to uphold intent of creative content
• Facility Project Planning and Management
• Plan and manage extensive ride rehabilitation and obsolescence upgrade projects
• Maintain relationships with multiple vendors
• Partner with Operations and Technical Compliance partners to review and approve all ride operations and technical documents and reports, and recommend changes or actions as needed
• Maintain an action plan for a high standard of team member satisfaction
• Ensure team member education on said action plans is concise and meaningful
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Ensures that all standard operating procedures are followed during a ride break-down or emergency situations to ensure the safety of all guests and team members
• Assist in facilitating DOSH/OSHA attraction inspections in cooperation with our Operations and Technical Compliance departments
• Assist with QSI audits via an external vendor and partner with appropriate departments to see any findings through to closure in a timely manner
• Preparing monthly reports to communicate all aspects of Safety, Budget, Schedule and Issue Resolution to Sr
• Leadership.

• Report directly to Attractions Manager
• Assume daily Attraction Operations Duty Manager responsibilities per schedule
• Oversee the hiring, training, and supervision of a roster of 200+ attraction operations staff through verbal and written communication
• Continually develop direct reports through instilling a sense of responsibility, ownership, confidence, and independence
• Partner with Ride Technical Services to ensure effective communication regarding attraction performance
• Monitors the operation of all park rides through visual and auditory observations to ensure safe and proper operation
• Respond to guest and employee medical calls
• Partner with First Aid Staff as well as Corporate Claims in documenting of all incidents
• Communicates concerns and needs to direct reports and other departments through verbal and written communication
• Create and maintain programs for team member rewards and recognition
• Oversees the cleanliness of the parks rides and queues
• Prepares annual department operating budget of over $6,000,000
• Monitors labor and non-labor expenses and takes appropriate action as necessary
• Continually partner with workforce planning to closely examine all attraction operating areas to ensure proper labor staffing levels and to track and account for variances
• Maintain theming environment of the attraction to uphold intent of creative content
• Partner with Operations Compliance to review, and approve all ride operations documents and reports, and recommend changes or actions as needed
• Maintain an action plan for a high standard of guest and team member satisfaction
• Ensure team member education on said programs is concise and meaningful
• Ensures that all standard operating procedures are followed during a ride break-down or emergency situations to ensure the safety of all guests and employees
• Assist in facilitating DOSH/OSHA attraction inspections in cooperation with our Operations Compliance department
• Attractions project management
• Partnered with Universal Creative for test and adjust during Revenge of The Mummy’s Obsolescence upgrade in 2016.

• Greet each guest
• Assist guests in understanding the rider requirements of each attraction I operated; safely secure the guest by checking their restraint mechanism(s)
• Uphold the “Four Keys” company Core Values
• Uphold the standards of safety, quality, guest service, and efficiency for the Operations Department
• Oversee the daily operation of ride operations including, operators, and training staff
• Partner with Attraction Facilities department to ensure effective communication regarding attraction performance
• Assist and play an active role in problem solving guest issues utilizing excellent service skills
• Supervise staff to include compliance training (Computer-based and on-the-job), scheduling, discipline, and motivation
• Assist with the coordination of an attraction evacuation during a downtime
• Labor recording which included creating position rotation, as well as break and meal-period schedules
• Assist Walt Disney Imagineering team with attraction “test & adjust” for new attraction commissioning as well as existing attraction modifications
• Assisting ride manufacturer and in-house engineering team with ride commissioning/testing
• SOP/training material creation
• Assist with DOSH inspections.

• Provide product installation and operational support to our distributors and expeditors
• Communicate with installation technicians via email and phone
• Process RMAs for warranty exchanges and returns
• Assist our engineering team with new product validation and testing
• Report any quality or performance issues to our domestic and international engineering team via a CRM platform
• Assist the Global Technical Support Director with in-house and external product installation and sales trainings
• Provide on-site support for trade shows
• Write installation, troubleshooting, and owner’s manuals for new products
• Create wiring schematics for new products and maintain a database of owners and installation manuals for product catalog.

• Uphold the standards of safety, quality, guest service, and efficiency for the Ride Operations Department
• Oversee the daily operation of ride operations including, operators, and training staff
• Assist and play an active role in problem solving Guest issues utilizing excellent service skills
• Supervise staff to include training (Computer-based and on-the-job), scheduling, discipline, and motivation
• Assist with the coordination of an attraction evacuation during a downtime
• Labor recording which included creating position rotation, as well as break and meal-period schedules
• Part of the opening lead team for “Pony Express” and “Sierra Sidewinder” attractions which included: Assisting ride manufacturer and in-house engineering team with ride commissioning/testing
• SOP/training material creation
• Create sample ride operator rotation/break logs
• Assist with DOSH inspections.