Matthew Smith
North Royalton,OH
Summary
Experienced IT professional with a 13-year proven track record in the industry. Seeking a challenging role as an IS Supervisor to utilize technical expertise and passion for personal and professional development. Recognized for exceptional technical skills, effective collaboration, and talent for mentoring and knowledge transfer. Committed to driving positive change and achieving outstanding results in a leadership position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Systems Administrator
Regional Income Tax Agency
01.2024 - Current
- Provided detailed analysis and troubleshooting of complex issues with Agency servers and systems
- Fostered mentoring and training opportunities through impromptu one-on-one and group knowledge transfer sessions with junior team members and other teams
- Developed detailed baseline systems documentation that will be a resource for current and future Admins
Systems Administrator/Infrastructure
Regional Income Tax Agency
01.2019 - 12.2023
- Became the primary resource and subject matter expert on critical Agency systems and projects, including Disaster Recovery, Remote Access and Telephony
- Implemented systems and applications that were vital to the continued normal operation of the Agency during the pandemic
- Conducted routine upgrades on systems and user applications, lessening overall Agency security risk
Systems Administrator
Regional Income Tax Agency
09.2015 - 12.2018
- Ensured system health by monitoring servers proactively for any suspected issues
- Acted as a secondary resource for learning opportunities on ongoing projects
- Eased demand on my team by acting as the primary escalation point for tickets escalated from the Help Desk
Help Desk Technician
Regional Income Tax Agency
02.2014 - 09.2015
- Provided front line support of all submitted issues via phone or email
- Escalated any unresolved issues to the proper team with detailed information on troubleshooting
- Collaborated with other teams to continue to learn to effectively troubleshoot common or atypical issues
Productivity Consultant
Vitalyst
11.2011 - 02.2014
- Provided front-line phone support to thousands of companies over a wide range of Microsoft Products
- Produced high quality small group training sessions, video and written how-to documentation to educate customers on common solutions
- Engaged as first interviewer in the hiring process for new employees to provide expectations/day in the life of a Productivity Consultant
Education
Associate of Applied Science - Computer Networking Systems
ITT Technical Institute
Strongsville, OH09.2011
Bachelor's of Science - Political Science
Ohio University
Athens, OH06.2005
Associate of Arts - Journalism
Lorain County Community College
Elyria, OH05.2002
Skills
- Avaya Telephony Systems
- Backup/Recovery/Disaster Recovery
- Citrix NetScaler/XenApp
- VMWare ESXi/vCenter
- Cisco Firewalls/Switches
- Microsoft Active Directory/Group Policy/DNS
- Microsoft 365
- On-Premise Exchange Administration
- OpenText RightFax
- Server Administration: Windows/Linux
- Expertise in Microsoft Office Applications
Certification
- CompTIA Project+ certification, 2022
- CompTIA Security+ certification, 2020
- CompTIA Network+ certification, 2021
- CompTIA A+ certification, 2013
Key Skills
- Quick Learner
- Mentoring
- Training
- Collaboration
- Documentation
- Written/Verbal Comunication
- Process Improvement
Timeline
Senior Systems Administrator
Regional Income Tax Agency
01.2024 - Current
Systems Administrator/Infrastructure
Regional Income Tax Agency
01.2019 - 12.2023
Systems Administrator
Regional Income Tax Agency
09.2015 - 12.2018
Help Desk Technician
Regional Income Tax Agency
02.2014 - 09.2015
Productivity Consultant
Vitalyst
11.2011 - 02.2014
Bachelor's of Science - Political Science
Ohio University
Associate of Arts - Journalism
Lorain County Community College
Associate of Applied Science - Computer Networking Systems
ITT Technical Institute
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