Matthew Smith
Summerfield,NC
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
Southeastern Freight Lines
Greensboro, NC
08.2021 - Current
- Coordinated freight deliveries to resolve customer tracking inquiries efficiently.
- Assisted large companies in scheduling pickups and managing logistics requirements.
- Supported drivers with damaged freight claims and delivery issues.
- Answered phone calls from customers promptly, demonstrating strong customer service skills.
Associate
Skateland USA West
Greensboro, NC
01.2015 - 09.2021
- Provided customer service support for inquiries, complaints, and returns.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Vehicle Porter
Kernersville Chrysler Dodge
Kernersville, NC
11.2020 - 03.2021
- Maintained cleanliness of the showroom, garage and parking area.
- Cleaned interior and exterior parts of the cars after delivering them back to customers.
- Followed company policies and procedures when handling customer's vehicles.
- Transported vehicles between locations using a tow truck or flatbed trailer.
- Inspected factory deliveries of new cars to prep for dealership stocking.
Order Picker
Amazon
Kernersville, NC
09.2020 - 11.2020
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Followed safety protocols while operating pallet jacks and forklifts for order picking.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
Associate of Applied Science - Medical Office Administration
Rockingham Community College
Wentworth, NC05-2023
Skills
- Logistics coordination
- Freight management
- Customer service
- Problem solving
- Data entry
- Proficient in Microsoft Office applications
- Customer accounts management
Timeline
Administrative Specialist
Southeastern Freight Lines
08.2021 - Current
Vehicle Porter
Kernersville Chrysler Dodge
11.2020 - 03.2021
Order Picker
Amazon
09.2020 - 11.2020
Associate
Skateland USA West
01.2015 - 09.2021
Associate of Applied Science - Medical Office Administration
Rockingham Community College
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