Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Smith

Phoenix,AZ

Summary

Accomplished Master Diagnostic Technician with extensive experience in Hybrid and EV Toyota models. Excelling in advanced troubleshooting and electrical diagnostics. Recognized for enhancing customer satisfaction through meticulous vehicle inspections and effective problem-solving. Proven ability to streamline processes, ensuring timely repairs while maintaining high standards of documentation and communication.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Master Diagnostic Technician

Findlay Toyota
04.2024 - 02.2025


Perform diagnostic procedures and repairs following Toyota procedures, as outlined in field repair manual. Document all repair orders in accordance to company and manufacturer requirements.


• Diagnose, maintain, and repair automotive systems including engine, transmission, electrical, steering, suspension, brakes, air conditioning, etc.

• Perform work with efficiency and in accordance with OEM policy

• Maintain Quality Control

• Effective communication with Service Advisor and other team members

• Maintain training for new technologies and practice

• Proper documentation on repair orders and inspections

Master Diagnostic Technician

Big Two Toyota
04.2023 - 12.2023


Perform diagnostic procedures and repairs following Toyota procedures, as outlined in field repair manual. Document all repair orders in accordance to company and manufacturer requirements.


• Diagnose, maintain, and repair automotive systems including engine, transmission, electrical, steering, suspension, brakes, air conditioning, etc.

• Perform work with efficiency and in accordance with OEM policy

• Maintain Quality Control

• Effective communication with Service Advisor and other team members

• Maintain training for new technologies and practice

• Proper documentation on repair orders and inspections

Master Diagnostic Technician

Bell Rd Toyota
10.2021 - 03.2023

Perform diagnostic procedures and repairs following Toyota procedures, as outlined in field repair manual. Document all repair orders in accordance to company and manufacturer requirements.


• Diagnose, maintain, and repair automotive systems including engine, transmission, electrical, steering, suspension, brakes, air conditioning, etc.

• Perform work with efficiency and in accordance with OEM policy

• Maintain Quality Control

• Effective communication with Service Advisor and other team members

• Maintain training for new technologies and practice

• Proper documentation on repair orders and inspections

Lead Install Technician

SDHQ Motorsports
03.2018 - 10.2021

Install Aftermarket performance production in a lead role. Train team members in proper installation and repair procedures


  • Improved customer satisfaction by ensuring timely and accurate installation of equipment.
  • Conducted thorough pre-installation inspections to identify potential challenges and develop appropriate strategies for overcoming them.
  • Streamlined installation processes for increased efficiency and reduced project completion times.

Master Diagnostic Technician

Right Toyota
05.2005 - 02.2018

Perform diagnostic procedures and repairs following Toyota procedures, as outlined in field repair manual. Document all repair orders in accordance to company and manufacturer requirements.


• Diagnose, maintain, and repair automotive systems including engine, transmission, electrical, steering, suspension, brakes, air conditioning, etc.
• Perform work with efficiency and in accordance with OEM policy
• Maintain Quality Control
• Effective communication with Service Advisor and other team members
• Maintain training for new technologies and practice
• Proper documentation on repair orders and inspections

Education

Toyota T-Ten Technician Training Program - Automotive Technology

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05.2002

Skills

  • HV and EV vehicle maintenance and repairs
  • Pre Delivery inspections
  • Electrical diagnostics
  • Diagnostic and service equipment operation
  • In service vehicle inspections
  • Perform proper documentation
  • Perform post work QC checks
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication

Certification

• Toyota Master Diagnostic Technician


• ASE Master Technician A1 - A8


• ASE Advanced Level Diagnostic L1

Timeline

Master Diagnostic Technician

Findlay Toyota
04.2024 - 02.2025

Master Diagnostic Technician

Big Two Toyota
04.2023 - 12.2023

Master Diagnostic Technician

Bell Rd Toyota
10.2021 - 03.2023

Lead Install Technician

SDHQ Motorsports
03.2018 - 10.2021

Master Diagnostic Technician

Right Toyota
05.2005 - 02.2018

Toyota T-Ten Technician Training Program - Automotive Technology

Maricopa Community Colleges, Gateway Community College
Matthew Smith