Matthew Smith
Whitsett,NC
Summary
Customer service professional with extensive experience at Southeastern Freight Lines, specializing in conflict resolution and data entry. Achievements include significant improvements in customer satisfaction through effective communication and scheduling strategies. Proficient in Microsoft Excel, consistently delivering results while maintaining strong customer relationships and operational efficiency. Knowledgeable in vehicle operation and skilled in operating warehouse equipment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Southeastern Freight Lines
08.2021 - 08.2025
- Handled customer phone calls to resolve tracking inquiries and billing issues.
- Coordinated pickup requests for both direct clients and third-party customers.
- Scheduled freight deliveries efficiently to residential and business locations.
- Leveraged internal software alongside Microsoft Office for improved efficiency.
- Provided training to associates on billing and administrative tasks.
- Oversaw operations of nighttime scanning and record management.
- Tracked essential documents, adhering to company filing protocols.
Skate Guard
Skateland USA
01.2015 - 08.2021
- Assisted in the smooth operation of public skating sessions, facilitating a positive atmosphere for diverse groups of patrons.
- Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Handled multiple responsibilities simultaneously, prioritizing tasks effectively to ensure an optimal experience for both staff and patrons during peak operational periods.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Increased customer satisfaction with timely assistance during falls or other incidents on the floor.
- Answered product inquiries and sold skate merchandise.
Vehicle Porter
Kernersville Chrysler Dodge
11.2020 - 03.2021
- Enhanced customer satisfaction by conducting thorough pre-delivery inspections of vehicles and addressing any issues discovered.
- Ensured timely vehicle delivery by promptly transporting vehicles for customer pickup or service appointments.
- Aided sales staff in preparing sold vehicles for final delivery, ensuring a well-presented product for satisfied buyers.
- Promoted positive relationships with customers through friendly interactions during vehicle drop-off and pickup processes.
Seasonal Worker
Amazon
09.2020 - 12.2020
- Assembled and packed orders for shipment, coordinating with shipping personnel effectively.
- Utilized warehouse management systems and barcode scanning to enhance order picking efficiency.
- Employed RF scanners for rapid item selection, resulting in fewer fulfillment errors.
- Maintained compliance with OSHA guidelines to uphold a safe working environment.
- Minimized material handling time through proper use of pallet jacks and forklifts.
Sanitation Worker
Harris Teeter Distribution Center
05.2020 - 06.2020
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
Cashier
Food Lion
04.2017 - 06.2017
- Welcomed customers entering store, promptly addressing needs to ensure satisfaction.
- Executed cash transactions with precision, maintaining excellent accuracy levels.
- Supported customers in making purchases while helping locate desired items.
- Established strong customer relationships to drive repeat visits and referrals.
- Ensured cash drawer balance at shift's end, verifying all transactions accurately.
- Facilitated enrollment in reward programs to enhance customer loyalty.
Education
Certificate of Office Administration - Business Administration
Rockingham Community College
Wentworth, NC05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Appointment scheduling
- Brand representation
Timeline
Customer Service Representative
Southeastern Freight Lines
08.2021 - 08.2025
Vehicle Porter
Kernersville Chrysler Dodge
11.2020 - 03.2021
Seasonal Worker
Amazon
09.2020 - 12.2020
Sanitation Worker
Harris Teeter Distribution Center
05.2020 - 06.2020
Cashier
Food Lion
04.2017 - 06.2017
Skate Guard
Skateland USA
01.2015 - 08.2021
Certificate of Office Administration - Business Administration
Rockingham Community College
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