Matthew Smith
Winter Park
Summary
Dedicated hospitality and retail professional with over 7 years of progressive experience in customer service, team leadership, and operations management. Proven track record in high-volume environments, including theme parks, hotels, and seasonal retail. Skilled in training teams, optimizing sales, ensuring food safety, and delivering exceptional guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Starbucks Supervisor
Loews Hotels & Co
Orlando
08.2022 - Current
- Supervised a team of 25 as lead barista and trainer in a 4-star Universal Orlando Resort hotel Starbucks, managing scheduling, payroll (including tip distribution), sales tracking, and inventory adjustments.
- Led the successful transition of the cafe to a Proudly Serve location, sourcing new products from vendors and collaborating with hotel outlets/kitchens.
- Handled ordering through Starbucks systems and Adaco, created training guides/tools in Microsoft Office, and maintained menu boards, labels, and displays for cafe and gelato operations.
- Ensured compliance with safety standards through cleaning, stocking, and inspections while resolving guest issues and providing top-tier service.
- Communicated daily recaps to management and participated in improvement meetings; competed in hotel-wide barista competition.
Server
Bahama Breeze
Orlando
03.2023 - 03.2024
- Mastered extensive menu to offer personalized food and beverage recommendations, driving guest satisfaction in a fast-paced restaurant.
- Performed daily deep cleans, side work, and stocking to maintain a clean, efficient dining environment while collaborating with team members.
- Skillfully managed challenging guest situations with calm problem-solving.
Starbucks Barista
The Walt Disney Company
Orlando
12.2021 - 08.2022
- Excelled in high-volume service, preparing beverages/orders and creating memorable guest experiences aligned with Disney standards.
- Maintained strict hygiene/safety protocols and professionally addressed customer concerns.
- Contributed to Connections Cafe opening team and completed ongoing training programs.
Lead Brand Ambassador
American Eagle Outfitters
Ocala
08.2021 - 12.2021
- Provided exceptional customer service, consistently exceeding sales targets through strong product knowledge and engagement.
- Operated POS systems and supported inventory management for smooth store operations.
Set Manager
Cherry Hill Programs
Marlborough
11.2017 - 12.2021
- Managed photo set operations, performing digital photography and attendant duties while leading team scheduling and training for consistent service.
- Boosted revenue through sales of photo packages/merchandise, handled daily deposits, and achieved company goals with a results-oriented approach.
Store Manager
Spirit Halloween
Tewksbury
08.2018 - 11.2020
- Directed seasonal store operations, including hiring, training, supervision, and scheduling to deliver seamless customer experiences and meet sales targets.
- Oversaw cash handling, deposits, and sales analysis to implement revenue-boosting strategies.
Education
High School Diploma - Engineering Technology
Greater Lowell Technical School
Tyngsboro, MASkills
- Team Leadership
- Training & Supervision
- Customer Service
- Guest Problem-Solving
- Scheduling
- Payroll Management
- Inventory Management
- Sales Optimization
- Revenue Tracking
- Food/Beverage Preparation
- Menu Expertise
- Microsoft Office
- POS Systems
- Cash Handling
- Food Safety
- Hygiene
- Compliance
- Retail Operations
- Merchandising
- Digital Photography
- Communication
- Time Management
- Team Building
Certification
- ServSafe Food Safety Certification
- OSHA 10-Hour General Industry
Timeline
Server
Bahama Breeze
03.2023 - 03.2024
Starbucks Supervisor
Loews Hotels & Co
08.2022 - Current
Starbucks Barista
The Walt Disney Company
12.2021 - 08.2022
Lead Brand Ambassador
American Eagle Outfitters
08.2021 - 12.2021
Store Manager
Spirit Halloween
08.2018 - 11.2020
Set Manager
Cherry Hill Programs
11.2017 - 12.2021
High School Diploma - Engineering Technology
Greater Lowell Technical School