Matthew Snider
Holland,MI
Summary
Organized, results based Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
12
12
years of professional experience
Work History
Cell QA Technical Operator III
LG Energy Solutions
09.2019 - Current
- Performed inspections on all electrode and assembly processes for standard frequency, FPI and 4m processes.
- Performed daily, weekly and monthly maintenance on all LQC equipment.
- Provided on-the-job training to newly hired or promoted operators.
- Performed Gage R&R on all LQC equipment.
- Created and updated work instructions for all processes
- Worked with outside Crew Leaders and engineers to identify quality issues and resolve issues needed before the machines could start running.
SWAT (Inventory Management)
Best Buy
10.2016 - 09.2019
- Completed daily cycle counts to ensure inventory accuracy
- Investigated and escalated inventory discrepancies through security cameras, inventory history and various logistics forms.
- Implemented corrections and new policies to keep shrink under target.
- Aided nearby departments with daily tasks and audits whenever time permitted.
Geek Squad Consultant Agent
Best Buy, Geek Squad
09.2011 - 09.2016
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Education
High School Diploma -
West Ottawa High School
Holland, MI06.2005
Skills
- Continuous Improvements
- Developing Operational Improvements
- Operations and Procedural Knowledge
- Microsoft Office
- PC Troubleshooting and Repair
- Software Troubleshooting
- 5S 3R Standards
- Waste Reduction
- Customer Service
- Audit Counts
- Process Integration
- Investigating Variances
Timeline
Cell QA Technical Operator III
LG Energy Solutions
09.2019 - Current
SWAT (Inventory Management)
Best Buy
10.2016 - 09.2019
Geek Squad Consultant Agent
Best Buy, Geek Squad
09.2011 - 09.2016
High School Diploma -
West Ottawa High School