Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Snipes

Philadelphia,PA

Summary

Accomplished professional with extensive experience in logistics and customer service, notably at IKEA. Excelled in material handling and fostering positive customer interactions, demonstrating exceptional organizational skills and a commitment to efficiency. Proven track record in improving warehouse operations and enhancing customer satisfaction. Skilled in operating forklifts safely and adept at resolving issues calmly, ensuring operational excellence.

Overview

17
17
years of professional experience

Work History

Goodsflow Co-worker II

IKEA
12.2017 - Current
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assessed equipment for damage, wear, battery life, and fluid levels.

Customer Service Co-worker

IKEA
06.2017 - 11.2017
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests for products, services, and company information.

Carts Co-worker

IKEA
07.2016 - 05.2017
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Collected carts left in parking areas and returned to retail stores.

Assistant Manager

Dollar General Store
04.2015 - 06.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Associate

Dollar General Store
04.2014 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cart Attendant

The Home Depot Inc
09.2007 - 08.2008
  • Cleared parking lot of litter and foreign debris.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Collected carts left in parking areas and returned to retail stores.

Education

High School Diploma -

Frankford High School
Philadelphia, PA

No Degree -

Community College of Philadelphia
Philadelphia, PA

Skills

  • Material Handling
  • Palletizing
  • Certified forklift operator
  • Order Picking
  • Safe driver
  • Physically fit and agile

Timeline

Goodsflow Co-worker II

IKEA
12.2017 - Current

Customer Service Co-worker

IKEA
06.2017 - 11.2017

Carts Co-worker

IKEA
07.2016 - 05.2017

Assistant Manager

Dollar General Store
04.2015 - 06.2016

Sales Associate

Dollar General Store
04.2014 - 03.2015

Cart Attendant

The Home Depot Inc
09.2007 - 08.2008

High School Diploma -

Frankford High School

No Degree -

Community College of Philadelphia

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Matthew Snipes