Matthew Snyder
Albuquerque
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Community Support Worker
Heart & Soul of NM
06.2025 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped clients navigate social services system and access needed resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Coordinated with different service providers to meet clients' individual needs.
Office Supervisor
University of New Mexico Hospital
12.2019 - Current
- Oversee departmental operations, ensuring compliance with Patient-Centered care standards. Supervise staff, manage resources, and maintain fiscal accuracy.
- Develop efficient organizational structure, supervise employees - select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives.
- Operate and maintain a variety of office equipment.
- Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records.
- Foster interdepartmental relationships, serving as liaison. Coordinate staff training, promote quality service, and implement continuous improvement initiatives.
- Ensure meticulous maintenance of medical records, accurate patient billing, and proper inventory management, upholding confidentiality and operational excellence.
- Ensure an adequate stock of supplies and proper functioning and inventory of equipment.
- Perform a variety of routine word processing and clerical duties as necessary.
- Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures.
- Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
- Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement.
- Handle cash and cash related transactions; record transactions and balance cash fund; maintain and monitor fiscal activities for assigned department.
- Responsible for the accuracy of the Master Schedule, bumps, and cancellations, if applicable
Outpatient Clerk
University of New Mexico Hospital
08.2009 - 12.2019
- Facilitated patient admission/discharge, enhancing process efficiency and satisfaction.
- Managed cash transactions accurately, ensuring balanced registers and streamlined operations.
- Delivered exceptional service, resolving inquiries and improving patient experience.
- Collected and verified patient data, maintaining accurate records and appointment scheduling.
- Coordinated insurance verifications, optimizing patient eligibility and authorization processes.
- Streamlined admission and discharge processes, enhancing patient experience and operational efficiency at University of New Mexico Hospital.
- Provided exceptional customer service, addressing inquiries and resolving issues for patients, families, and internal stakeholders.
Records Specialist
Presbyterian Healthcare
10.2005 - 08.2007
- Responsible for providing timely, accurate, and accessible electronic clinical patient information by scanning and indexing documents while performing qualitative and quantitative analysis audits of already scanned documents to assure correct document and patient labels were provided
- Finds, researches, and answers questions about records and files from authorized users
- Demonstrates effective problem identification, problem solving, and priority setting skills
- Maintains continuity of work operations by documenting, communicating actions, irregularities, and continuing needs
- Upholds patient confidentiality while serving and protecting the PHS/PMG community by adhering to professional standards and all hospital and department policies
Store Manager
Domino’s Pizza
04.1999 - 08.2005
- Hired and trained team members, fostering a collaborative work environment.
- Implemented safety protocols for drivers, enhancing operational efficiency.
- Managed costs, ensuring alignment with company standards and boosting profitability.
- Built community relationships, driving increased local business engagement.
- Controlled inventory, maintaining product quality and service excellence.
- Streamlined operations and optimized delivery logistics while fostering partnerships with local businesses to drive sustainable growth and enhance market presence
Education
High School Diploma -
Larimore High School
Larimore, ND05-1996
Skills
- 10-Key
- Analytical Skills
- Attention to Detail
- Budgeting
- Candidate Selection
- Change Implementation
- Communication
- Compliance Auditing
- Computer IT Skills
- Conflict Resolution
- Customer Service
- Data Entry
- EMR Systems
- Financial Reporting
- Fleet Vehicle Management and Inspection
- Healthcare Compliance
- HIPAA
- Insurance Verification
- Interpersonal Skills
- Interviewing
- Inventory
- Leadership
- Medical Records
- Microsoft Office
- Office Management
- Patient Advocacy
- Patient Care Coordination
- Patient-Centered Care
- Patient Education
- Patient Engagement
- Patient Relations
- Patient Safety
- Payroll Auditing
- Payroll Entry
- Problem Solving
- Process Improvement
- Profit and Loss Reports
- Quality Improvement
- Quick Learning
- Record Management
- Risk Management
- Service Coordination
- Staff Scheduling
- Teamwork
- Time Management
- Trauma Informed Care
- Team Leadership
- Workflow Optimization
Certification
- FEMA Certifications
- Safe Driver
Timeline
Community Support Worker
Heart & Soul of NM
06.2025 - Current
Office Supervisor
University of New Mexico Hospital
12.2019 - Current
Outpatient Clerk
University of New Mexico Hospital
08.2009 - 12.2019
Records Specialist
Presbyterian Healthcare
10.2005 - 08.2007
Store Manager
Domino’s Pizza
04.1999 - 08.2005
High School Diploma -
Larimore High School