Matthew Sockwell
Lindale,TX
Summary
Experienced and results-driven restaurant management professional with 20+ years of experience in high-volume, full-service establishments. Proven skills in team leadership, customer service excellence, operations management, and event coordination. Passionate about delivering memorable dining experiences and fostering strong team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Lago Del Pino
08.2015 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a team of employees, including hiring, training, and scheduling.
- Increased sales and customer satisfaction through improved service standards and innovative marketing.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed special events and private dining operations.
Manager
Clear Springs Texas Seafood
08.2010 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised front-of-the-house operations, ensuring exceptional dining experiences.
- Assisted in inventory management, ordering, and cost control.
Bartender
Chili's Restaurant
01.2008 - 07.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Leadership and team development
- Guest service excellence
- Inventory and cost management
- Scheduling and labor control
- Private event coordination
- POS systems (Micros, Toast, etc)
- Conflict resolution
- Problem solving
- Operations management
- Team player
Certification
ServSafe Manager
TABC certification
Timeline
General Manager
Lago Del Pino
08.2015 - 02.2025
Manager
Clear Springs Texas Seafood
08.2010 - 07.2015
Bartender
Chili's Restaurant
01.2008 - 07.2010
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