Matthew Solomon Beatty
Rock Hill,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Elevated operational efficiency and customer retention through innovative training programs and strategic planning. Expert in workforce management and communication improvements, consistently achieving and surpassing goals. Take-charge professional delivering executive support and team leadership to business operations.
Resourceful professional in management operations, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies, and enhancement of team performance. Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Cencora
Fort Mill, SC
01.2020 - Current
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted onboarding sessions for new employees.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Facilitated training workshops for employees to clarify program information.
- Conducted conference call meetings weekly to discuss program operations with the client and the sales team.
- Developed comprehensive guides for management and senior management training.
- Facilitated educational workshops for new and cross-program team members.
- Conducted online sessions to facilitate annual reverification training.
- Provided specialized knowledge for digital training initiatives.
- Analyzed database trends for management to improve program effectiveness.
- Prepared comprehensive daily reports.
- Supervised compliance efforts of 13-member team with established SLA standards.
- Managed client-related escalations.
- Conducted training sessions for managerial peer reviews.
- Provided expertise in AI database deployment to senior leaders.
- Implemented compliance-focused approaches.
Special Project Liaison
AmerisourceBergen
Fort Mill, SC
01.2019 - 01.2020
- Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
- Coordinated with vendors and external partners to secure necessary resources and services.
- Identified project needs by reviewing project objectives and schedules.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Conducted training sessions for onboarding new employees.
- Guided onboarding employees through comprehensive program training.
- Coordinated weekly teleconferences to discuss program operations alongside the client and sales team.
- Produced comprehensive training materials tailored for management teams.
- Conducted training sessions for new team members and those transitioning from other departments.
- Conducted online training tailored for yearly reverification requirements.
- Participated in review team for free drug initiatives.
- Supported management in identifying consistent patterns in database for enhancing programs.
- Compiled daily reports for employee use.
- Prepared and presented progress reports to senior management and stakeholders.
- Identified project dependencies and coordinated activities to avoid delays.
- Utilized project management software tools to track project timelines, tasks, and deliverables.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Conducted regular team meetings to monitor project progress and address any concerns.
- Resolved conflicts among stakeholders as needed throughout the life cycle of a project.
- Monitored communications between in-house software team, clients, and stakeholders.
- Conducted research and analysis of project-related data.
- Streamlined project processes to increase efficiency and reduce time to delivery.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated with professionals to understand project needs and provide needed support to meet targets.
- Facilitated communication between stakeholders to ensure expectations were met.
- Assisted project managers by identifying gaps and establishing best practices for existing and upcoming project initiatives.
- Provided technical assistance when needed during the implementation phase of a project.
- Identified areas for improvement in existing processes and procedures related to projects.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Senior Reimbursement Counselor
AmerisourceBergen
Fort Mill, SC
01.2016 - 01.2019
- Facilitated processing of patients' insurance claims for medication financial responsibility.
- Helped design work timelines for colleagues.
- Conducted onboarding training programs for newly recruited employees.
- Facilitated onboarding sessions to communicate program details.
- Scheduled and managed weekly operational meetings through virtual conference platforms.
- Developed training documents for management and senior management for future sessions.
- Conducted training sessions for associates new to the current program.
- Provided training sessions on coding guidelines, billing procedures, and reimbursement regulations to staff members.
- Assisted in the preparation of responses to requests from insurance companies regarding claim processing issues or inquiries.
- Developed educational materials about coding updates or new reimbursement laws and regulations for employees.
- Interpreted federal regulations applicable to healthcare providers' reimbursements including HIPAA privacy rules.
- Resolved complex issues related to payment denials, appeals, underpayments, and overpayments.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Prepared detailed documentation of all relevant reimbursement information for internal and external auditing purposes.
- Developed and implemented strategies to maximize reimbursements from Medicare, Medicaid, and other third-party payers.
- Maintained up-to-date knowledge of government regulations affecting reimbursement processes.
Education
Master of Science - Specialization in Adult Education
Capella University
Charlotte, NC01.2016
Bachelor of Arts - Specialization in Communication Studies
North Carolina Central University
Durham, NC01.2010
Doctoral of Education - Philosophy
Arizona Global Campus
Phoenix, AZSkills
- Incidents management
- Health and safety compliance
- Performance reporting
- Marketing
- Performance monitoring
- Production
- Strategic planning
- Process improvement strategies
- Customer retention
- Goal attainment
- Document control
- Business planning
- Process flows
- Communication improvements
- Operational efficiency
- Data management
- Project planning and development
- Mergers and acquisitions
- Customer service
- Schedule oversight
- Change management
- Performance management
- Workforce management
- Client relations
- Onboarding and orientation
- Project leadership
- Cultural awareness
- Self motivation
- Customer relationship management
- Verbal and written communication
- Complex problems analysis
Certification
- Leader for Higher Education. Post-Master’s Certificate
- Fusion
Professional Development
Association for Continuing Higher Education
References
References available upon request.
Timeline
Operations Manager
Cencora
01.2020 - Current
Special Project Liaison
AmerisourceBergen
01.2019 - 01.2020
Senior Reimbursement Counselor
AmerisourceBergen
01.2016 - 01.2019
Master of Science - Specialization in Adult Education
Capella University
Bachelor of Arts - Specialization in Communication Studies
North Carolina Central University
Doctoral of Education - Philosophy
Arizona Global Campus
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