Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Songsong

Columbus,GA

Summary

Motivated delivery driver focused on maintaining accurate delivery records, recording tracking information, and completing driver log and truck performance forms. Dedicated to safety and efficiency with extensive knowledge of the task at hand. Hard working and reliable individual available during odd hours, weekends, and holidays. Successful at following directions with no supervision, alone, and/or as a part of a team. Proficient at working long hours efficiently and following directions for specialized loads. Trustworthy, dependable, and professional with both demeanor and appearance. Comfortable with waking up early in the morning and making it on time to work.

Overview

7
7
years of professional experience

Work History

Delivery Truck Driver

Ashley Furniture
01.2021 - Current
  • Safely load items into delivery vehicle and secure items with straps/moving blankets to ensure minimal damage
  • Complete on-time deliveries by deciding the best and most efficient route
  • Communicate with dispatch delivery support for delivery route details and changes
  • Assisted in training new hires on company policies, procedures, safety protocols, and efficient driving techniques for optimal performance on the job.
  • Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
  • Enhanced delivery efficiency by optimizing routes and reducing idle time.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contact customers prior to delivery to confirm and coordinate delivery times
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
  • Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
  • Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.

Crew Trainer

McDonald's
01.2019 - 08.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Fostered positive work environment, leading to increase in crew morale and productivity.

Education

High School Diploma -

Northside High School
Columbus, Ga
05.2018

Skills

  • Experienced with using power tools
  • Computer skills such as locating where items are in the warehouse racks
  • Providing exceptional customer service
  • Willing to learn and expand knowledge to further profession
  • Perform on time punch ins
  • Bright and bringing positive energy to others around me
  • Working around in the engine bay on vehicles and able to diagnose problems
  • DOT compliance
  • Adherence to regulations
  • Safe driving
  • Physical stamina and strength
  • Vehicle inspections
  • Heavy lifting
  • Multitasking and organization
  • Verbal and written communication
  • Physical stamina
  • Time management

Timeline

Delivery Truck Driver

Ashley Furniture
01.2021 - Current

Crew Trainer

McDonald's
01.2019 - 08.2020

High School Diploma -

Northside High School

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